PIVOT Agency

Manager

• The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients.
• The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships.
• Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels.
• This person will be responsible for client onboarding, sourcing, contracting, oversee day to day operations, filling Individual Travel requests in a timely manner, finance & analytics.
• Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season.
• Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios.
• Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences.
• Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature.
• Work with the team on day-to-day operational needs.
• Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay.
• Be on-call 24/7 for travel secretary last-minute requests, needs, or changes.
• Effective and timely communications with both internal and external clients to provide best-in-class service.
• Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it.
• Follow up with the team and hotel on any feedback or challenges encountered during the stay.
• Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio.
• Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships.
• Create and distribute emails both internally and externally to clients.
• Support our clients with individual travel requests.
• Work within Salesforce to build/manage accounts, contacts, prospects, etc.
• Some travel may be required for this role.
• Any other duties assigned by the VP, NBA Travel & Hotel Partnerships.