Manager, NBA Accounts

PIVOT Agency

Manager handling NBA Accounts at PIVOT Marketing Agency. Responsible for daily operations, client servicing, and logistics in NBA travel.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced negotiation skills and a strong understanding of NBA and hotel logistics, with a focus on client onboarding and operational support. Proficient in managing multiple projects in a fast-paced environment while ensuring effective communication and attention to detail.

Highest-signal resume keywords

Advanced Negotiation SkillsSalesforce ExperienceNBA Logistics UnderstandingClient Onboarding ManagementHotel Contracting Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContract NegotiationLogistics CoordinationSales and MarketingBusiness Development

Soft Skills

Effective CommunicationAttention to DetailOrganizational SkillsPresentation SkillsProblem-Solving

Tools & Technologies

SalesforceCVENTGoogle SuiteZoom InfoMS Office

Industry Keywords

NBA Accounts ManagementHotel Hierarchy KnowledgeTravel OperationsClient Relationship ManagementSports Management

About the role

Key responsibilities & impact

The Manager, NBA Accounts will provide day-to-day operations support to our NBA clients.
The Manager, NBA Accounts is an effective communicator with a clear focus on performing for our current clients, reporting directly to VP, NBA Travel & Hotel Partnerships.
Our ideal candidate has a strong understanding of full season logistics as it applies to NBA teams / hotels.
This person will be responsible for client onboarding, sourcing, contracting, oversee day to day operations, filling Individual Travel requests in a timely manner, finance & analytics.
Liaison with team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season.
Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios.
Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences.
Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature.
Work with the team on day-to-day operational needs.
Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay.
Be on-call 24/7 for travel secretary last-minute requests, needs, or changes.
Effective and timely communications with both internal and external clients to provide best-in-class service.
Review final invoice prior to submitting to the team after PIVOT Travel internal accounting has processed it.
Follow up with the team and hotel on any feedback or challenges encountered during the stay.
Actively source new opportunities within the NBA Teams and other professional sport teams, to grow the PIVOT Travel portfolio.
Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships.
Create and distribute emails both internally and externally to clients.
Support our clients with individual travel requests.
Work within Salesforce to build/manage accounts, contacts, prospects, etc.
Some travel may be required for this role.
Any other duties assigned by the VP, NBA Travel & Hotel Partnerships.

Requirements

What you’ll need

An appropriate level of drive and toughness to effectively manage multiple demanding critical projects in a fast-paced, technical environment and rapidly evolving industry.
Advanced negotiation skills.
Experience using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office.
Acute attention to detail, organization, and efficiency.
Excellent presentation skills, both written and oral communication.
Strong understanding of the hotel hierarchy.
BA/BS in Business, Sports Management, Marketing, Hotel Management, or other related disciplines.
3+ years of experience in Sales, Marketing and Business Development.
3+ years of experience in an NBA/Hotel related position (BBOPS and/or Hotel Sports & Entertainment Sales Manager).
Advanced knowledge and understanding of NBA logistics/ Hotel logistics from both a competitive and business perspective.
Existing book of business and industry relationships

Benefits

Comp & perks

At PIVOT Marketing Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.