Pitney Bowes

Customer Service Engineer

Pitney Bowes

full-time

Posted on:

Location Type: Hybrid

Location: Puerto Rico

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About the role

  • Install, maintain, troubleshoot, and repair electro-mechanical and software-driven equipment at customer sites
  • Diagnose mechanical, electrical, and connectivity issues using standard tools and technical resources
  • Deliver clear, professional communication and build strong customer relationships
  • Train customers on equipment use, care, and best practices
  • Document service activities, parts usage, and resolutions in internal systems
  • Collaborate with technical support and engineering teams to resolve complex issues
  • Manage your daily service schedule and travel across Puerto Rico to support customer needs
  • Travel to the United States for required training
  • Provide service support in Latin America and the Caribbean when needed
  • Follow all safety, compliance, and quality procedures

Requirements

  • Experience in field service, customer engineering, or technical support
  • Strong mechanical and electrical troubleshooting skills
  • Ability to explain technical information clearly to non-technical users
  • A customer-focused mindset with strong communication skills
  • Ability to manage multiple service calls and work independently
  • Proficiency with diagnostic tools, mobile devices, and service management systems
  • Ability to travel throughout Puerto Rico
  • Bilingual Spanish/English skills preferred
Benefits
  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally (PB Live Well)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electro-mechanical equipmentsoftware-driven equipmentmechanical troubleshootingelectrical troubleshootingdiagnostic toolsservice management systems
Soft Skills
clear communicationcustomer relationshipstrainingindependent workcustomer-focused mindset