PIRATE.COM

Customer Support

• Deliver fast, accurate support via chat, email, and phone
• Resolve live session issues, equipment concerns, and user errors
• Handle GDPR deletion requests and review responses during downtime
• Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
• Champion our tone of voice and artist-first approach
• Support internal teams and flag studio or system issues as they arise

Customer Support Agent

• Deliver fast, accurate support via chat, email, and phone
• Resolve live session issues, equipment concerns, and user errors
• Handle GDPR deletion requests and review responses during downtime
• Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
• Maintain studio operations during shift and escalate complex issues when needed
• Champion company tone of voice and an artist-first approach
• Support internal teams and flag studio or system issues as they arise