Customer Support Agent

PIRATE.COM

Artist Support Associate providing outstanding assistance to artists during their creative journey. Managing inquiries while ensuring high-quality support and operational excellence in a fully remote role.

Posted 5/7/2026part-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Develop a strong working knowledge of PIRATE’s offering, including product types, processes, services and equipment to maximise positive outcomes
Resolve Artist enquiries through inbound channels including phone calls, live messaging and emails, whilst also managing internal requests and processing equipment and estate reports with a high degree of speed and accuracy
Primarily responsible for managing Tier 1 - Information and Account Support, Tier 1 - Aftercare, and Tier 2: Level 1 tickets for live session enquiries
Processing GDPR Deletions and responding to Google and NPS reviews during downtime
Escalating more complex cases to Specialists or Team Leads whilst retaining strong ownership of interactions

Requirements

What you’ll need

Experience in a high volume customer support environment - able to juggle conversations, tickets and inbound calls while staying calm and maintaining accuracy
Working knowledge of Audio Equipment - We need someone who’s worked directly with DJ, Rehearsal or Production equipment either as a professional or hobbyist
Experience with tools like Slack, Zendesk, Intercom / Freshchat or any of kind of CRM - we work with Zendesk, and we work quickly - we need someone who can hit the ground running, so fast typing skills are a must.
Experience of working in a time-sensitive environment - our Artists pay by the hour, their time is their money and their ability to enter a ‘flow’ state - we need to make sure they get there as quickly as possible.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PIRATE.COM Website LinkedIn All Job Openings 51 - 200 employees 🛍️ eCommerce 📚 Education Entertainment
eCommerce
Education PIRATE. COM is a company offering a vast network of 24/7 self-service studios for musicians, DJs, podcasters, and other creatives across multiple locations in the United Kingdom, Germany, Ireland, and the United States. These studios are purpose-built and equipped with professional-grade gear, facilitating recording, rehearsing, podcasting, and DJ-ing. Additionally, PIRATE. COM provides a platform for artists to join a growing community, gain access to workshops, lessons, and performance opportunities. The company caters to various skill levels and disciplines and emphasizes affordable pricing, flexibility, and professional setups to empower artists in their creative endeavors. Customer Support Agent 🔥 8 minutes ago 🏄 California – Remote 💵 $17 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop a strong working knowledge of PIRATE’s offering, including product types, processes, services and equipment to maximise positive outcomes
Resolve Artist enquiries through inbound channels including phone calls, live messaging and emails, whilst also managing internal requests and processing equipment and estate reports with a high degree of speed and accuracy
Primarily responsible for managing Tier 1 - Information and Account Support, Tier 1 - Aftercare, and Tier 2: Level 1 tickets for live session enquiries
Processing GDPR Deletions and responding to Google and NPS reviews during downtime
Escalating more complex cases to Specialists or Team Leads whilst retaining strong ownership of interactions 🎯 Requirements
Experience in a high volume customer support environment - able to juggle conversations, tickets and inbound calls while staying calm and maintaining accuracy
Working knowledge of Audio Equipment - We need someone who’s worked directly with DJ, Rehearsal or Production equipment either as a professional or hobbyist
Experience with tools like Slack, Zendesk, Intercom / Freshchat or any of kind of CRM - we work with Zendesk, and we work quickly - we need someone who can hit the ground running, so fast typing skills are a must.
Experience of working in a time-sensitive environment - our Artists pay by the hour, their time is their money and their ability to enter a ‘flow’ state - we need to make sure they get there as quickly as possible. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual Customer Support, Dutch/English – Music Streaming 🔥 4 hours ago ModSquad 10,000+ employees 🤖 Artificial Intelligence Website LinkedIn All Job Openings Join ModSquad's remote team as a Bilingual Customer Support Representative, providing assistance in Dutch and English for a leading music streaming service. 🇺🇸 United States – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇳🇱 Dutch Required Customer Support, Bilingual – English/Spanish 🔥 22 hours ago ModSquad 10,000+ employees 🤖 Artificial Intelligence Website LinkedIn All Job Openings Customer Support role assisting clients in English and Spanish, solving issues and optimizing product use. Working with cool brand projects in a flexible, remote environment. 🇺🇸 United States – Remote ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Customer Support Representative, Part-Time 🔥 22 hours ago Clair 51 - 200 💳 Fintech 🤝 B2B 👥 HR Tech Website LinkedIn All Job Openings Customer Support Representative at Clair providing support via phone, text, and email. Answering user inquiries and helping understand financial products in a fintech startup environment. 🇺🇸 United States – Remote 💵 $21 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Part Time Customer Service Associate – Temporary 🕒 2 days ago Encoura 51 - 200 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Part Time Customer Service Associate providing support to students, faculty, and staff in Higher Education and K-12. Working in a fast-paced remote environment using industry-leading technology. 🇺🇸 United States – Remote 💵 $12 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Professional 🕒 2 days ago Voice Systems Engineering 51 - 200 🏪 Marketplace 🧘 Wellness Website LinkedIn All Job Openings Customer Relationship Agent at Voice Systems Engineering providing exceptional support. Engaging with customers remotely to resolve issues and enhance satisfaction, focusing on a seamless experience. 🇺🇸 United States – Remote 💵 $19 - $22 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportGDPR processingticket managementfast typing skillsaudio equipment knowledge

Soft Skills

calm under pressureaccuracyownership of interactionsmultitasking