Customer Service Associate – Cosmetics, US Market Experience
Pipeline Medical
full-time
Posted on:
Location Type: Remote
Location: Brazil
Visit company websiteExplore more
Salary
💰 R$8,066 - R$9,141 per month
About the role
- Process all incoming orders daily and notify stakeholders of any blockers to fulfillment.
- Review and clean up pending orders
- Own all internal and external tickets related to Cosmetic sales and onboarding to ensure zero unresponded to tickets at the end of every day.
- Daily follow-up on previously processed orders to confirm shipment and delivery status.
- Review and tag unknown statuses for proper tracking.
- Create and manage back-order tickets in the system.
- Identify and suggest alternative products for back-ordered or rejected items.
- Communicate with account managers, sales, or customers regarding substitutions or delays.
- Be the customer service face of Cosmetics at Pipeline Medical
- Respond to account manager, sales, and customer inquiries via call, chat, and email within allotted SLAs
- Monitor and respond to distributor communications.
- Track and manage follow-ups to ensure resolutions are completed promptly.
- Handle the return process for damaged or undelivered products.
- Notify distribution partners of delivery failures and initiate return or refund processes.
- Track ticketing progress and ensure proper documentation for unresolved issues.
Requirements
- Strong attention to detail
- Excellent organizational capabilities
- Continually outperforms goals and surpasses targets and KPI’s
- Self-motivated and self-starter
- Ability to learn new software and computer programs.
- Reliable high-speed internet is a must
- Must be fluent in English
- Customer Support Experience is preferred.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
attention to detailorganizational capabilitiesself-motivatedself-startercustomer support experience