Pipedrive

Head of Customer Education Content

Pipedrive

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational content. Education Content is crucial for generating leads and signups, conversion of trialists, maximizing customer adoption, driving product stickiness, and improving retention by ensuring Pipedrive users have the necessary knowledge and skills to succeed. You will define the content roadmap, manage the production process, and measure the impact of all educational assets.
  • You will report into VP of Customer Marketing to drive content strategy and and lead a team of 6-7 individuals in executing the content to drive revenue growth, deepen product adoption, and strengthen long-term customer loyalty.

Requirements

  • 7+ years of experience in a Content Strategy, Customer Education, or Technical Documentation role, preferably within a SaaS or B2B technology environment
  • 3+ years of demonstrated success in managing and mentoring a team of content creators, instructional designers, or technical writers
  • Deep understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, etc.)
  • Proven ability to use data and analytics (e.g., Google Analytics, LMS reporting) to drive content strategy and demonstrate ROI
  • Excellent communication, writing, and presentation skills with an ability to translate complex technical concepts into clear, engaging, and digestible content
  • Experience with Learning Management Systems (LMS) and Knowledge Base platforms
  • Familiarity with sales processes and CRM tools is a plus
  • Experience managing content localization workflows is a plus
Benefits
  • People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
  • Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
  • We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
  • Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
  • Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Content StrategyCustomer EducationTechnical DocumentationInstructional DesignData AnalyticsGoogle AnalyticsLMS ReportingContent LocalizationADDIESAM
Soft skills
CommunicationWritingPresentationMentoringTeam LeadershipCustomer EngagementContent DevelopmentAnalytical ThinkingAdaptabilityCollaboration