Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the HRSD, SPM, CSM, and FSM modules
Partner with business stakeholders to understand their requirements and translate them into technical solutions.
Develop and implement ServiceNow workflows, integrations, and customizations.
Provide technical guidance and mentorship to the development team including providing day to day direction.
Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.
Conduct quality assurance reviews and ensure the quality of deliverables.
Troubleshoot and resolve technical issues related to ServiceNow implementations.
Stay updated with the latest ServiceNow features and industry trends.
Support the interview, selection, and management of contractors and vendors.
Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.
Participate in the scoping, pricing, and demo’s during the sales process.
Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.

Requirements

5+ ServiceNow Deployments
3+ HRSD, CSM, Sales Order Management, Source2Pay, or SPM Deployments
5+ years of experience in the ServiceNow ecosystem (Partner or Direct ServiceNow)
7+ years of experience in technology
Extensive experience with Software Development Lifecycle (SDLC) and ServiceNow NowCreate methodology.
Certified System Administrator
Certified Implementation Specialist – HRSD, SPM, CSM, FSM, or other
Certified Technical Architect or commitment to achieving this certification within 6 months
Strong analytical and quantitative problem-solving skills.
Ability to communicate complex ideas effectively to executives (verbal and written).
Proven ability to work both independently and in a collaborative team environment.
Comfort with handling ambiguity and managing multiple assignments.
Proven skills in identifying client challenges and proposing solutions.
Demonstrated ability to effectively expand professional networks through strategic relationship building and engagement.

Benefits

The estimated salary range for this role is $141,000-212,000 annually, depending on factors such as skillset and experience.
Bonuses and other incentives are awarded based on individual contributions and overall company performance.
Pioneer offers a comprehensive benefits package, including meaningful time off and paid holidays.
Parental leave.
401(k) with employer match.
Tuition reimbursement.
A broad range of health and welfare benefits, including medical, dental, vision, life, and disability coverage.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowServiceNow workflowsServiceNow integrationsServiceNow customizationsSoftware Development Lifecycle (SDLC)ServiceNow NowCreate methodologytechnical guidancequality assurancetroubleshootingdeployment

Soft Skills

analytical problem-solvingquantitative problem-solvingeffective communicationcollaborative teamworkhandling ambiguitymanaging multiple assignmentsclient relationship buildingstrategic engagement

Certifications

Certified System AdministratorCertified Implementation Specialist – HRSDCertified Implementation Specialist – SPMCertified Implementation Specialist – CSMCertified Implementation Specialist – FSMCertified Technical Architect