Pioneer Management Consulting

Director

• Shape and evolve Pioneer’s S&E offerings by synthesizing market demand, client feedback, and delivery experience into firm-wide insights
• Inform National Solutions Leaders with signals from the market — what’s working, what’s needed, what’s next
• Serve as an external thought leader — board participation, speaking engagements, articles, and industry presence that build Pioneer’s brand
• Drive ongoing training, coaching, and capability building across the S&E team
• Set and maintain Pioneer standards and practices that scale across the market
• Own a portfolio of S&E accounts with full oversight and accountability for delivery excellence at the market level
• Build and sustain long-term C-suite relationships across the market’s top accounts, serving as the trusted senior advisor clients want in the room
• Engage clients to develop and expand unique, measurable service offerings that meet emerging needs and drive account growth
• Step into high-risk, high-visibility engagements with clarity and speed when delivery is at stake
• Maintain market-level CSAT of 90% and above by setting standards, coaching leaders, and holding the line on quality
• Lead 20 to 50 Pioneers across the S&E market through a direct team of 4 to 8 directors, principals, and senior leads
• Build a high-performing S&E leadership bench — from senior leads to directors to future MDs — through coaching, calibration, and intentional development
• Own market-wide hiring strategy, headcount planning, and succession planning because the best teams are built, not assembled
• Run the talent conversation with full honesty: performance, promotion, compensation, and accountability
• Sustain market engagement at 85%+ by creating an environment where people grow, belong, and do their best work
• Own $10M to $40M+ in market revenue and associated margin KPIs
• Run $10M to $20M in active pipeline with accuracy and discipline — every deal tracked, every signal read
• Bring in $5M to $10M+ of new annual S&E revenue through C-suite relationships, flagship pursuit sponsorship, and market visibility
• Run weekly and quarterly business reviews across pipeline, utilization, financials, and delivery — and you own the budget and levers behind them
• Sponsor proposals and collaborate with the business development team to position and win work only you can close
• Maintain a 40% to 60% win rate on market-sponsored pursuits

Managing Director – Strategy & Execution

Artificial Intelligence

• The Managing Director owns market outcomes across revenue, margin, client satisfaction, team engagement, and practice depth.
• Own and grow the Minneapolis Data & AI pipeline — from initial relationship to signed engagement.
• Lead executive-level client conversations across data strategy, AI enablement, and platform modernization.
• Develop and execute the Data & AI go-to-market strategy for Minneapolis, aligned to firmwide direction in collaboration with Pioneer’s National Solutions Team.
• Drive account planning and expansion within existing clients across sectors, with an eye toward industries where data and AI create high strategic value.
• Represent Pioneer at industry events, conferences, and thought-leadership forums to build market visibility.
• Serve as executive sponsor on key client engagements, ensuring quality, risk management, and satisfaction.
• Translate client business problems into concrete data and AI solutions leveraging Pioneer’s capabilities.
• Oversee utilization strategy and resource deployment across the practice portfolio.
• Lead the integration of Pioneer’s data engineering/analytics and AI/ML teams into a unified, high-performing practice.
• Build and retain a strong team of data engineers, analytics consultants, data scientists, and ML engineers.
• Drive talent acquisition, onboarding, and career development in partnership with Pioneer’s talent processes.
• Own annual business planning for the Minneapolis Data & AI practice, including revenue targets, headcount, and investment priorities.

Managing Director, Data & AI

• Serve as a client-facing leader on AI engagements - advising executive stakeholders on AI strategy, capability roadmaps, build vs. buy decisions, platform selection, and adoption, while translating ambitious business goals into pragmatic, sequenced AI investment plans.
• Lead the end-to-end design, development, and deployment of AI and ML solutions for clients - including classical machine learning models, agentic AI systems, chatbots, custom copilots, and RAG-based applications - primarily on Azure, with working fluency in AWS or GCP as needed.
• Architect and build solutions hands-on across modern data platforms (Databricks, Microsoft Fabric, Snowflake) and AI services; own design across data pipelines, model development and deployment, prompt and agent design, vector retrieval, integration, security, and responsible AI - ensuring solutions are intuitive, scalable, and production-ready.
• Integrate AI applications with enterprise data sources, CRM systems, operational platforms, and APIs (REST, GraphQL) ensuring solutions are robust, secure, governed, and sustainable at scale.
• Rapidly deliver POCs and MVPs to validate ideas and assumptions using agile development approaches, and build reusable accelerators and reference architectures that scale across engagements.
• Coach clients and Pioneer team members on AI capabilities, drive adoption of the tools you build, and mentor consultants — collaborating with strategists, developers, and change practitioners to deliver cohesive, responsibly-designed AI systems.
• Lead client engagements end to end - managing project teams, owning delivery and quality, navigating executive stakeholders, and bringing the consulting rigor and structured problem-solving that Pioneer is known for.
• Help grow Pioneer’s AI practice by contributing to thought leadership, points of view, account growth, and the development of repeatable offerings; stay ahead of evolving AI technologies, Copilot extensions, LLM advancements, and responsible AI best practices.

Principal Consultant, Artificial Intelligence Engineer

ServiceNow

• Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the ITSM/ITOM, SPM, CSM, and FSM modules.
• Potentially support GTM planning and solutioning for Energy and Utilities clients through roadmapping, engagement with ServiceNow product teams, and driving industry solution development.
• Partner with business stakeholders to understand their requirements and translate them into technical solutions.
• Develop and implement ServiceNow workflows, integrations, and customizations.
• Provide technical guidance and mentorship to the development team including providing day to day direction.
• Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.
• Conduct quality assurance reviews and ensure the quality of deliverables.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Stay updated with the latest ServiceNow features and industry trends.
• Support the interview, selection, and management of contractors, vendors, and development talent.
• Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.
• Participate in the scoping, pricing, and demos during the sales process.
• Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.

Principal Consultant, Solutions Architect – ServiceNow

• Collaborate with clients and internal stakeholders to gather, analyze, and document HR service delivery requirements, translating them into functional specifications for ServiceNow HRSD implementations.
• Lead workshops and training sessions to support user adoption and maximize the value of ServiceNow HRSD capabilities.
• Partner with cross-functional teams to identify and implement process improvements and automation opportunities.
• Maintain accurate documentation for system configurations, business processes, and change management activities.
• Adhere to story writing standards and acceptance criteria best practices.
• Act with integrity, professionalism, and personal responsibility to uphold a respectful and collaborative work environment.

Business Process Consultant, ServiceNow

Consultant

• Work directly in client environments delivering hands-on analytics work while helping drive projects forward.
• Own workstreams end-to-end, coordinate across client stakeholders and Pioneer team members.
• Occasionally serve as the day-to-day project lead on smaller engagements.
• Engage with client business users and technical teams to translate problems into data-driven solutions.
• Work with leaders to define success and prioritize business problems that will lead to high business impact when solved.
• Dig in with business leaders and data teams to uncover core problems, leading with curiosity and humility.
• Lead clients through a human-centered design approach to problem solving.
• Manage analytics programs/projects with a hyper focus on delivery excellence.
• Occasionally serve as the day-to-day project manager on smaller engagements or workstreams, keeping projects on track.
• Equip teams with an actionable plan for using data more effectively.
• Own existing client relationships and establish new ones.

Senior Consultant, Data & Analytics

• Align: Work with leaders to define success and prioritize business problems that will lead to high business impact when solved.
• Engage: Dig in with business leaders and data teams to uncover core problems, leading with curiosity and humility to unearth issues related to data and how analytics is used.
• Design: Lead clients through a human-centered design approach to problem solving, collaborating closely with combined client teams.
• Execute: Manage complex data & analytics programs and projects with a hyper focus on delivery excellence.
• Lead: Whether you have direct reports or project reports, proudly mentor and develop elite talent.
• Sustain: Equip teams with an actionable plan for using data more effectively, resulting in deeper insights, data-informed decisions, and an elevated culture of applying analytics.
• Business Development: Own existing client relationships and establish new ones.
• Client Resolution: Proficient at recognizing and diagnosing client problems.
• Relationship Building: Proactively cultivate and expand your professional network.

Principal Consultant, Data & Analytics

• Strategize & Coach: Help clients and team members better understand AI capabilities, create strategies and drive adoption of the tools you build.
• Design and Build: Lead the design, development, and deployment of AI applications using Microsoft Copilot Studio, Azure OpenAI Services, and other web-based AI development frameworks.
• Collaborate and Co-Create: Work closely with business strategists, developers, and client stakeholders to design solutions that are intuitive, scalable, and solve real business challenges.
• Prototype Rapidly: Build proofs-of-concept and minimum viable products (MVPs) to quickly validate ideas and assumptions, leveraging agile development approaches.
• Integrate: Connect AI applications to enterprise data sources, CRM systems, operational platforms, and more — ensuring solutions are robust, secure, and sustainable.
• Stay Current: Keep ahead of evolving AI technologies, Copilot extensions, LLM advancements, and best practices for secure, responsible AI deployment.

Consultant, Artificial Intelligence Engineer

Program Manager

• Lead day-to-day PMO execution across large-scale business and technology transformation programs
• Establish and manage program execution frameworks, including planning cadence, reporting, and governance structures
• Develop and maintain the integrated master schedule, ensuring alignment across all workstreams and vendors
• Drive cross-functional dependency management and critical path execution to maintain program timelines
• Partner with client PMO and delivery teams to operate as a unified program function with shared visibility and accountability
• Lead program-level reporting, including status, risks, issues, and executive communications
• Manage program risks, issues, and escalation processes to ensure timely resolution and transparency
• Oversee planning and execution of key program milestones, including testing readiness, deployment planning, and hypercare support
• Support the coordination of system design and requirements development from as-is process mapping and storage, requirements development, and coordination of decision processes needed for a full transformation design
• Lead end-to-end cutover planning, including development of cutover strategy, runbooks, rehearsals, and command center execution
• Coordinate closely with system integrators and functional teams to ensure alignment between build progress, testing, and deployment readiness
• Support governance forums by preparing materials, facilitating discussions, and driving decision outcomes
• Enable consistency and discipline across workstreams while maintaining flexibility to adapt to evolving program needs