Pioneer Academics

Support Engineer

• Support the setup, testing, and maintenance of forms, applications, rules, workflows, data, and events within Slate.
• Identify, document, and resolve system errors or logic issues in collaboration with the Slate Captain; participate in testing new rules, automations, and builds before launch.
• Create and refine queries and reports to support internal teams and ensure accurate and reliable data for decision-making.
• Collaborate with the Slate Captain to create new portals for different user groups (e.g. parents, counselors, and internal staff) and enhance existing ones to improve the user experience and streamline processes.
• Review and recommend process improvements to increase efficiency and ensure data integrity.

Technical Support