Technical Support

Pioneer Academics

Slate Technical Support Contractor assisting with configuring, maintaining, and optimizing Slate CRM for Scholar Success. Troubleshooting and supporting system operations and portal development.

Posted 7/28/2026part-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Slate CRM, including configuration, query/report building, and portal development, while ensuring data integrity and confidentiality. Strong analytical and problem-solving skills are essential for troubleshooting and enhancing user experiences across various workflows.

Highest-signal resume keywords

Slate CRM ConfigurationQuery BuildingPortal DevelopmentData IntegrityAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Slate CRMQuery BuildingConfigurable JoinsTroubleshooting LogicProcess Improvement

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsConfidentiality

Tools & Technologies

Slate DeliverSlate InboxSlate SchedulerSlate ReaderTechnolutions Knowledge Base

Industry Keywords

Admissions WorkflowsApplication WorkflowsEnrollment WorkflowsUser Experience

About the role

Key responsibilities & impact

Support the setup, testing, and maintenance of forms, applications, rules, workflows, data, and events within Slate.
Identify, document, and resolve system errors or logic issues in collaboration with the Slate Captain; participate in testing new rules, automations, and builds before launch.
Create and refine queries and reports to support internal teams and ensure accurate and reliable data for decision-making.
Collaborate with the Slate Captain to create new portals for different user groups (e.g. parents, counselors, and internal staff) and enhance existing ones to improve the user experience and streamline processes.
Review and recommend process improvements to increase efficiency and ensure data integrity.

Requirements

What you’ll need

2-4 years of hands-on experience with Slate CRM (configuration, query/report building, portal development, rules, and automations).
Proven ability to troubleshoot and test logic in Slate (e.g, rules not firing, filters not returning expected results).
Proficiency in query building and Configurable Joins.
Strong analytical, problem-solving, and attention to detail skills.
Ability to maintain confidentiality with student data.
Proficiency in using Slate features such as Deliver, Inbox, Scheduler, and Reader.
Understanding of admissions, application, or enrollment workflows.
Experience using Technolutions Knowledge Base, Community Forum, or Service Desk for problem-solving and learning.
Excellent time management and organizational skills.
Ability to work independently in a remote environment.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Pioneer Academics Website LinkedIn All Job Openings 11 - 50 employees 📚 Education Education Pioneer Academics is a virtual research institute that provides high school students worldwide with the opportunity to conduct advanced studies and research in various disciplines, including STEM, social sciences, and humanities. Respected for its selectivity and academic rigor, it is the only U. S. online college credit-bearing research program for high school students where participants work one-on-one with university professors to produce a full-length research paper. Since its inception in 2012, the program has engaged students from 58 countries. Technical Support Job not on LinkedIn 🔥 10 minutes ago 🔔 Pennsylvania – Remote 💵 $20 - $35 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the setup, testing, and maintenance of forms, applications, rules, workflows, data, and events within Slate.
Identify, document, and resolve system errors or logic issues in collaboration with the Slate Captain; participate in testing new rules, automations, and builds before launch.
Create and refine queries and reports to support internal teams and ensure accurate and reliable data for decision-making.
Collaborate with the Slate Captain to create new portals for different user groups (e.g. parents, counselors, and internal staff) and enhance existing ones to improve the user experience and streamline processes.
Review and recommend process improvements to increase efficiency and ensure data integrity. 🎯 Requirements
2-4 years of hands-on experience with Slate CRM (configuration, query/report building, portal development, rules, and automations).
Proven ability to troubleshoot and test logic in Slate (e.g, rules not firing, filters not returning expected results).
Proficiency in query building and Configurable Joins.
Strong analytical, problem-solving, and attention to detail skills.
Ability to maintain confidentiality with student data.
Proficiency in using Slate features such as Deliver, Inbox, Scheduler, and Reader.
Understanding of admissions, application, or enrollment workflows.
Experience using Technolutions Knowledge Base, Community Forum, or Service Desk for problem-solving and learning.
Excellent time management and organizational skills.
Ability to work independently in a remote environment. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Support Analyst I 🕒 Yesterday SmarterDx 11 - 50 🏥 Healthcare 💼 Consulting ⚖️ Legal Website LinkedIn All Job Openings Client Support Analyst I at SmarterDx providing technical support in healthcare technology. Responsible for troubleshooting issues and maintaining strong relationships with clients. 🇺🇸 United States – Remote 💵 $34 / hour 💰 $6M Seed Round on 2022-04 ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Customer Technical Support Representative 🕒 July 17 Wiley 5001 - 10000 📚 Education 🔬 Science Website LinkedIn All Job Openings Customer Technical Support Representative responsible for assisting zyBooks’ student and instructor users via email. Troubleshooting users' issues and helping with their accounts. 🇺🇸 United States – Remote 💵 $16 - $23 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor JavaScript MySQL IT Support Technician – Part-Time 🕒 July 7 Connection 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings IT Support Technician providing remote technical support for a small U.S. office. Troubleshooting various hardware and software issues while delivering excellent customer service and documentation. 🇺🇸 United States – Remote 💵 $38 - $40 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Support – Helpdesk 🕒 April 1 The Critical Update inc 1 - 10 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Technical Support role providing IT support for small businesses and Non-Profits in Austin metro. Engage in end-user support, virus cleanups, and network setups. 🇺🇸 United States – Remote 💵 $18 - $22 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Linux Switching Technical Market Analyst (Crypto) 🕒 March 21 Criptomonedas para Principiantes 1 - 10 ₿ Crypto 📚 Education 📱 Media Website LinkedIn All Job Openings CryptoAviso hiring Technical Analyst for cryptocurrency investment data. Analyzing and reporting using technical analysis with a focus on crypto markets. 🇺🇸 United States – Remote 💵 $50 - $60 / year ⏱ Part Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required 🗣️🇪🇸 Spanish Required View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs