Office Operations Manager
Pinnacle Propane, LLC
full-time
Posted on:
Location Type: Office
Location: Payson • Arizona • United States
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About the role
- Coordinate day to day staffing and task delegation within customer service group
- Adjusts systems, processes and procedures to create a standard and efficient way of working
- Provide first level of call escalation for customer complaints or issues
- Respond to Customer and internal reporting and information gathering inquiries
- Complete advanced research required information using available resources
- Identify and escalate priority issues
- Identify and provide training needs to customer service team
- Submit license/permit application for new customers and maintain ongoing renewals and registrations
- Research license/permit requirements for new jurisdictions
- Learn and keep up to date with applicable NFPA and IFC codes
- Communicate internally with sales representatives and district managers, regarding location specific compliance requirements
- Communicate externally with agency officials, regarding issues of non-compliance, licensing needs, and regulatory requirements
- Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level
- Maintain organized records of up to date existing licenses
- Work with employees from multiple departments and regulatory agencies to provide exceptional customer service, related to compliance needs
Requirements
- Applicable state or regulatory Cylinder Filling Certification or similar – Preferred
- 5+ years of experience
- Strong research skills, attention to detail, organizational skills
- Strong attention to detail
- Proficient with Microsoft Word and Excel
- Ability to multi-task
- High level of organization
- Ability to prioritize tasks and duties
- Confident working independently, as well as part of a team
- Prior experience with specialized customer maintenance, accounting, or routing software
Benefits
- Great Benefits : Including medical, vision, dental insurances, amongst others.
- Life Insurance : Financial protection for you and your family.
- Community Volunteering Day : A paid day off to give back to the community and make a difference.
- Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
- Retirement Savings Plan : Employer contributions to help you save for the future.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
research skillstask delegationcustomer servicecompliance managementissue escalationrecord maintenancelicense applicationattention to detailmulti-taskingorganizational skills
Soft Skills
communicationteamworkindependenceprioritization
Certifications
Cylinder Filling Certification