Pinnacle Propane, LLC

Attorney

• Assist with drafting, reviewing, and editing contracts, NDAs, and other legal documents, including litigation pleadings and discovery.
• Conduct legal research on various topics, including regulatory compliance, privacy laws, intellectual property, and employment law.
• Support the legal team in ensuring compliance with internal policies and external regulations.
• Help prepare legal summaries, memos, and reports.
• Assist in managing corporate records and maintaining legal documentation.
• Participate in due diligence processes for third-party management, vendor contracts, and risk assessments.
• Provide support in handling legal correspondence and administrative tasks.
• Monitor changes in laws and regulations relevant to the company’s operations.
• Collaborate with cross-functional teams, including HR, finance, and compliance.

Legal Intern

Customer Support

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquires
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Customer Care Representative

Operations

• Coordinate day to day staffing and task delegation within customer service group
• Adjusts systems, processes and procedures to create a standard and efficient way of working
• Provide first level of call escalation for customer complaints or issues
• Respond to Customer and internal reporting and information gathering inquiries
• Complete advanced research required information using available resources
• Identify and escalate priority issues
• Identify and provide training needs to customer service team
• Submit license/permit application for new customers and maintain ongoing renewals and registrations
• Research license/permit requirements for new jurisdictions
• Learn and keep up to date with applicable NFPA and IFC codes
• Communicate internally with sales representatives and district managers, regarding location specific compliance requirements
• Communicate externally with agency officials, regarding issues of non-compliance, licensing needs, and regulatory requirements
• Correct issues of non-compliance at the office-level and communicate with other stakeholders to ensure other corrections are made at the field-level or customer-level
• Maintain organized records of up to date existing licenses
• Work with employees from multiple departments and regulatory agencies to provide exceptional customer service, related to compliance needs

Legal Intern

Customer Care Representative

Office Operations Manager