Pinnacle Propane, LLC

Customer Care Representative

Pinnacle Propane, LLC

full-time

Posted on:

Location Type: Office

Location: Nashville • United States

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About the role

  • Answering calls and handling customer queries
  • Adhere to assigned schedule and perform all assigned task
  • Provide first level support for customer complaints or issues
  • Research / resolve customer inquires
  • Discuss with direct supervisor, results of their daily, weekly, and monthly performance
  • Accountable for satisfactory daily call answer rate and first call resolutions

Requirements

  • High School diploma, GED
  • Effective communication skills and ability to interact with all employees and customers
  • Ability to resolve customer inquiries while maintaining a professional and calm demeanor
  • Ability to remain organized and focused on attention to detail in a fast-paced environment
  • Proficient in Microsoft Office Suite or related software
  • Use of Microsoft Office & generally have high level of computer skills
  • English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
Benefits
  • Great Benefits : Including medical, vision, dental insurances, amongst others.
  • Life Insurance : Financial protection for you and your family.
  • Community Volunteering Day : A paid day off to give back to the community and make a difference.
  • Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
  • Retirement Savings Plan : Employer contributions to help you save for the future.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft Office Suitecomputer skills
Soft Skills
effective communicationcustomer serviceproblem resolutionprofessional demeanororganizational skillsattention to detailcalm under pressure
Certifications
High School diplomaGED