Pinnacle Propane, LLC

Operations Support Representative

Pinnacle Propane, LLC

full-time

Posted on:

Location Type: Office

Location: Clovis • New Mexico • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • The Operations Support Representative (OSR) will be responsible for posting customer payments, organizing and coordinating propane delivery and service requests, updating customer accounts, assisting with inventory management and managing the daily deposit process for their respective areas.
  • Posts all orders for the area in a timely manner
  • Verifies propane orders & contracts are entered into system correctly.
  • Manages general updates to customer account profiles
  • Posts all sales transactions in accounting software. Sales can come in from driver handheld devices, via phone, website and/or service center walk-ins.
  • Updates daily deposit and inventory reports and the related paperwork to track all payments received within their assigned region or area.
  • Works closely with Accounts Receivable, Operations and the Customer Success teams to ensure processes are being followed and customer issues are efficiently resolved.
  • Works closely with Logistics to assist with routing and forecasting.
  • Secondary task is to support the local customer care team in customer resolution and during peak, order taking may also be required
  • Supporting colleagues in adjacent teams, Operations Support and Internal sales, as required

Requirements

  • Effective communication skills and ability to interact with all employees and customers
  • Ability to remain organized and focused with strong attention to detail while working in a fast-paced environment.
  • Worked in a customer service or operations administration environment for min 2 years
  • Comfortable working with numbers, data and basic finance and accounting tasks and principles.
  • Experience with ERP systems, RCC and/or Salesforce preferred, but not required
  • Proficient in Microsoft Office Suite, especially Excel.
  • English, fluent proficiency, verbal and written.
  • Knowledge of Spanish an advantage
  • Familiarity with propane business preferred, but not required.
Benefits
  • Great Benefits: Including medical, vision, dental insurances, amongst others.
  • Life Insurance: Financial protection for you and your family.
  • Community Volunteering Day: A paid day off to give back to the community and make a difference.
  • Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
  • Retirement Savings Plan: Employer contributions to help you save for the future.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer paymentsinventory managementaccounting softwaredata analysisfinance principlesERP systemsRCCSalesforceMicrosoft Office SuiteExcel
Soft skills
effective communicationorganizational skillsattention to detailcustomer serviceproblem-solvingteam collaborationadaptabilitytime managementinterpersonal skillsfocus