Pinnacle Intelligence

Customer Success Manager

• Own day-to-day customer management, implementation, and ongoing account health across the portfolio
• Serve as primary point of contact for client communications, escalations, and follow-ups
• Monitor client health, usage, and satisfaction; proactively address risks
• Partner with Operations team in Manila on end-to-end onboarding and implementation for new clients
• Manage and optimize day-to-day Client Success workflows
• Collaborate with offshore support teams and provide guidance, prioritization, and quality control for client deliverables
• Track and report on key metrics (retention, churn risk, onboarding timelines, customer health)