Customer Success Manager

Pinnacle Intelligence

Client Success Manager responsible for customer management in automotive industry. Ensuring onboarding success and account health while collaborating with global teams.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own day-to-day customer management, implementation, and ongoing account health across the portfolio
Serve as primary point of contact for client communications, escalations, and follow-ups
Monitor client health, usage, and satisfaction; proactively address risks
Partner with Operations team in Manila on end-to-end onboarding and implementation for new clients
Manage and optimize day-to-day Client Success workflows
Collaborate with offshore support teams and provide guidance, prioritization, and quality control for client deliverables
Track and report on key metrics (retention, churn risk, onboarding timelines, customer health)

Requirements

What you’ll need

Experience in automotive industry, preferably with dealership retail experience
Proven experience managing enterprise or mid-market clients
Strong project management and operational execution skills
Experience running client calls independently (executive presence required)
Ability to manage multiple stakeholders and priorities simultaneously
Comfortable working with offshore or distributed teams

Benefits

Comp & perks

Opportunity to shape client experiences
Influence operational strategy
Collaborate with high-performing teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclient managementaccount health monitoringcustomer satisfaction trackingonboarding implementationworkflow optimizationmetrics reporting

Soft Skills

communicationstakeholder managementprioritizationexecutive presencecollaborationrisk management