Ping Identity

Technical Writer III

Ping Identity

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $96,000 - $110,000 per year

About the role

  • Collaborate with subject matter experts, engineers, and product teams (both in person and remotely) to define, design, create, and maintain core administrator documentation.
  • Collaborate effectively with a globally distributed team and stakeholders across various time zones.
  • Deliver clear, concise, and user-friendly documentation, catering specifically to the needs of identity and access management (IAM) administrators configuring, managing and using the product.
  • Investigate, research, and learn PingOne Authorize, Ping Authorize, and other PingOne products, along with the standards they depend on, to ensure accurate and comprehensive documentation.
  • Translate complex technical concepts related to authorization into clear and concise documentation for an administrator audience.
  • Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using IntelliJ IDE and Git (GitHub).
  • Follow the software development lifecycle closely to anticipate and ascertain documentation needs.

Requirements

  • At least 5-8+ years of technical writing experience.
  • Proven experience documenting complex software, with a strong preference for IAM applications or security products.
  • Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.
  • Ability to quickly learn evolving features and complex software by navigating early-stage development environments with minimal supervision.
  • Prior experience or exposure to software development, including familiarity with Agile.
  • Experience with Jira and Confluence or similar project management platforms.
  • Strong understanding of the needs and workflows of technical administrators.
  • Experience with video content creation or graphic design.
Benefits
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingdocumentationsoftware development lifecycleAgilevideo content creationgraphic designAsciiDocGitIntelliJ IDEIAM applications
Soft Skills
collaborationcommunicationproject managementtime managementadaptabilityattention to detailproblem-solvingself-motivationresearch skillsuser-focused writing