Ping Identity

Technical Account Manager

Ping Identity

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

JavaSFDC

About the role

  • Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
  • Facilitate visibility into company’s product roadmap to help educate and engage customers
  • Assist with over-the-shoulder configuration help on features and flows
  • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
  • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
  • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
  • Engage in the escalation and priority of support tickets created by clients in the program as needed
  • Provide product demonstrations of Ping technologies
  • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
  • Provide feedback to Product Management for future products or enhancements based on trends and requirements
  • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
  • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Requirements

  • Understanding of Java and knowledge of web technologies
  • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Experience with SFDC or equivalent CRM systems
  • Ability to manage proactive and reactive tasks effectively
  • Proven track record in managing relationships with large enterprise clients
  • Experience with Identity Management, Access Management or Federation
  • On-call may be a requirement for this position
Benefits
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Javaweb technologiesIdentity ManagementAccess ManagementFederation
Soft Skills
verbal communicationwritten communicationorganizational skillsrelationship management