Ping Identity

Renewal Account Manager

Ping Identity

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $60,900 - $74,000 per year

About the role

  • Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
  • Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team.
  • Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates.
  • Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction.
  • Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
  • Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices.
  • Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal.
  • Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers.

Requirements

  • Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company.
  • Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts.
  • Strong time management and organizational skills
  • Assertive self-starter comfortable working in a fast-paced, dynamic environment.
  • Possess a collaborative spirit and the ability to work effectively with others as part of a broader, cross-functional team.
  • Experience using Microsoft Office or Google Apps (e.g. Microsoft Excel or Google Sheets).
Benefits
  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal salesnegotiation strategiescustomer engagementrenewal forecastingSaaScustomer satisfactionchurn risk mitigationproposal preparationvalue proposition articulation
Soft Skills
communicationtime managementorganizational skillscollaborationself-startercustomer relationship management