Oversee the administration and optimization of enterprise telephony systems (VoIP), SIP trunking, and cloud-based communication platforms.
Manage a diverse range of on-premise, server-based, and cloud applications, including Google Workspace and Slack.
Provide expert Tier 2 support for employees and partners, resolving complex IT and communication issues.
Work with the Enterprise Security team to remediate threats using tools like CrowdStrike and OPSWAT7.
Prioritize and escalate tickets to specialized teams like Infrastructure and DevOps when necessary.
Research, procure, and maintain both IT hardware and telephony equipment.

Requirements

Proven experience managing enterprise-grade phone systems (e.g., Zoom Phone, Cisco UCM, or RingCentral) and understanding of SIP/RTP protocols.
Strong administration skills in macOS and Windows OS.
Troubleshooting experience with Apple/Windows devices and telephony hardware (headsets, desk phones, conference room kits).
Proficiency with MDMs JAMF, Intune and/or Fleet.
Hands-on experience with Google Workspace, Slack, Active Directory, and security tools like CrowdStrike.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIPSIP trunkingcloud-based communicationTier 2 supporttroubleshootingMDMsGoogle WorkspaceSlackActive Directorysecurity tools

Soft Skills

administrationproblem-solvingcommunication