Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
Generate new license revenue by engaging with the account’s technical team to drive toward a technical win.
Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
Conduct product demonstration to customers and lead successful proof of value (POVs)
Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents.
Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

Requirements

Current and recent experience formally leading a solutions engineering team
10+ years of sales engineering experience, closing $1M+ deals.
Proven success selling of very large, complex deals with many moving parts.
Excellent presentation and communication skills with executive presence and confidence.
Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors.
Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions.
A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
Desire and passion to work at an early-stage, high-growth company.
Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.
A Winner and A Fighter: does not take no for an answer - doesn't accept things as they are - asks not why but why not.

Benefits

Competitive compensation, including equity for all employees
Unlimited Paid Time Off (PTO)
4 company-wide rest days in 2024 where the entire company rests and recharges!
Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
Best-in-class Health Savings Account (HSA) employer contribution
Affordable vision and dental plans for you and your family
Employer-provided life and disability coverage with additional supplemental options
Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
Identity protection through Norton LifeLock
Remote-first culture with opportunities for in-person team events
Recurring monthly home office allowance
Annual professional development and learning benefit
Pick your own Apple MacBook Pro
Retirement plan with competitive 401(k) match
Wellness Program including Employee Assistance Program, 24/7 Telemedicine

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

solutions engineeringcall center technologyvoice network designauthenticationworkforce management (WFM)call recordingfraud managemententerprise speech processingAPI integrationpresentation skills

Soft skills

leadershipcommunicationpresentationself-startertime managementcuriositypersistencestrategic thinkingcollaborationproblem-solving