Pilothouse Digital

Ecommerce

• Own client relationships and account success within your portfolio, including client calls, Slack communication, and in-person meetings
• Serve as the first line of client support and strategic guidance, escalating to the Head of Ecommerce as needed
• Own the delivery of the client strategy and ensure the team is executing on it
• Develop, maintain, and execute on a strategic framework that drives account decisions across creative, optimizations, budgeting, and more
• Proactively request benchmarking information from channel-specific team members to make strategic decisions across channel budgets
• Monitor account performance on a daily basis
• Outline pointed channel-specific strategies for the team to execute in order to drive performance and ensure targets are hit
• Own pricing integrity, including initial negotiation, ongoing maintenance, and renegotiation of pricing structures
• Ensure service delivery remains aligned with service scope, client goals, and success
• Coordinate and present audits for Shopify services for new clients
• Include subject matter experts as needed
• Own client alignment and service expansion to drive revenue growth and retention
• Gather case studies and client testimonials for external Marketing and DTC projects
• Understand client needs and what Pilothouse services will deliver client results
• Set internal goals to achieve service expansion
• Collaborate with Partnerships for sales support
• Oversee and coordinate strategy deployment to channel-specific executional staff assigned to accounts within your portfolio
• Provide feedback and be consulted on staff performance
• Work with Division Heads to ensure team members meet Pilothouse standards
• Communicate in internal and shared channels daily, providing insights and feedback to help account teams deliver results

Ecommerce Strategist