Pilot

Account Specialist

• Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
• Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
• Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
• Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
• Create and manage Sales Engineering Request projects generated from partner quote requests
• Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
• Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
• Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools
• As required, attend industry trade shows and events as a representative of the channel sales team

Channel Account Specialist

Executive

• Partner closely with the Leadership team to understand priorities and help drive strategic planning, project execution, and alignment across the company
• Manage planning and execution of leadership, board, and other key company meetings and events, ensuring clarity of purpose, alignment on outcomes, and efficient use of time and resources; execute logistics, including scheduling, agenda development, capturing and tracking meeting notes and action items, and setup; ensuring effective communication and follow-through
• Manage and support company operating rhythms in partnership with the CEO and CPO & VP, Business Operations, including but not limited to leadership and all company meetings and events, and planning cycles; ensuring timely execution and effective communication
• Lead, manage, and/or support the seamless execution of special projects and cross-functional initiatives
• Partner with key stakeholders to effectively manage and support corporate governance, compliance, legal, and risk management operational processes, including but not limited to diligence, corporate insurance, contract management, and other key business operations processes and programs
• Develop and implement effective systems, workflows, and automations to help drive operational excellence
• Manage administrative needs for the CEO and Leadership Team, including but not limited to preparing and editing correspondence, presentations, and other documentation, managing calendars, scheduling meetings, administering expense reports, and arranging travel, while ensuring effective prioritization
• Assist with other projects and administrative support needs as assigned

Channel Account Specialist

Executive Business Partner