Channel Account Specialist

Pilot

Channel Account Specialist handling telecommunications support for businesses. Delivering exceptional customer experience with fiber-optic internet solutions in New York City.

Posted 7/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales support and operations within the telecommunications sector, with a strong focus on customer experience, data management, and cross-functional collaboration. Proficient in Salesforce CRM and capable of managing multiple priorities while delivering exceptional service to channel partners.

Highest-signal resume keywords

Salesforce CRM ExperienceTelecommunications Services KnowledgeCustomer Experience ManagementOrganizational SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SupportAccount CoordinationData ManagementQuote ManagementCommission Reporting

Soft Skills

Exceptional Communication SkillsProblem-Solving SkillsSelf-MotivatedAttention to Detail

Tools & Technologies

Salesforce CRMGoogle SuiteConnectbase

Industry Keywords

TelecommunicationsB2B ServicesChannel PartnersService OrdersDeal Registration

About the role

Key responsibilities & impact

Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
Create and manage Sales Engineering Request projects generated from partner quote requests
Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools
As required, attend industry trade shows and events as a representative of the channel sales team

Requirements

What you’ll need

3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services
Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records
Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must
Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment
Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting
Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams
Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately
Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase)
Strong problem-solving skills and customer service orientation
Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift
Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2-4 times per year)

Benefits

Comp & perks

Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO