Pigment

Renewals Manager – Customer Success

Pigment

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Manage the full renewal process across a high-volume portfolio, including forecasting, commercial discussions, objection handling, and contract execution.
  • Analyse customer health, product adoption, and stakeholder sentiment to proactively identify churn risks and create mitigation plans.
  • Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realisation narratives. Prepare renewal proposals, negotiate pricing and contract terms within approved guardrails, and follow internal approval workflows.
  • Maintain accurate renewal data in CRM and reporting systems, ensuring predictable forecasting and identification of systemic risks.
  • Partner with Sales and Finance to optimise commercial structures for multiyear commitments, expansions, or right-sizing.
  • Contribute to the creation and evolution of scalable renewal playbooks, templates, and operational processes.

Requirements

  • 3+ years of experience in renewals, account management, customer success, or a commercial-facing SaaS role.
  • Strong negotiation skills and comfort navigating commercial conversations with customers at multiple levels.
  • Demonstrated ability to interpret customer health signals, product usage insights, and business risk indicators.
  • Proven ability to manage a large volume of accounts with competing priorities and tight deadlines.
  • Excellent written and verbal communication skills.
  • Strong command of CRM tools (ex. Salesforce) and experience with renewal forecasting.
Benefits
  • Competitive package
  • Bike2work scheme – save on a new bike and gear while commuting the greener way
  • Trust and flexible working hours
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal process managementforecastingcontract executioncustomer health analysisproduct adoption analysisobjection handlingnegotiationrenewal forecastingaccount managementcommercial structures optimization
Soft Skills
negotiation skillscommunication skillsability to manage competing prioritiesability to meet tight deadlinescollaborationstakeholder managementproactive problem-solvinganalytical thinkingcustomer strategy alignmentvalue realization