Pigment

Head of Community and Customer Marketing

Pigment

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

About the role

  • The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement.
  • This leader will build organisational strength and scale through talent development, empowerment, and cross-functional alignment.
  • As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio.

Requirements

  • 10+ years of experience in customer marketing, advocacy, or community building within enterprise B2B tech.
  • A "0-to-1" Builder Mindset: Proven track record of building advocacy and community programs from the ground up, specifically in environments where customer engagement was initially difficult to capture.
  • Exceptional Influence: Skilled at cross-functional alignment with the ability to influence and operationalise programs across Product, Sales, and Marketing leadership.
  • Analytical Rigor: The ability to measure and communicate the direct ROI of community and advocacy efforts on brand awareness, pipeline, and retention.
  • Storytelling Mastery: A strong POV on what makes stories resonate today and a passion for making complex technology narratives engaging and business-critical.
Benefits
  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • Bike2work scheme – save on a new bike and gear while commuting the greener way
  • Trust and flexible working hours
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • Remote-friendly environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer marketingadvocacy programscommunity buildingROI measurementstorytelling
Soft skills
influencecross-functional alignmentanalytical rigortalent developmentempowerment