Piedmont Airlines

Operations

• Serve as subject matter expert (SME) within HRIS for Workday Help
• Monitor case trends and system usage to identify opportunities for process improvement and enhanced user experience
• Support simple configuration request (e.g. notifications, announcements, or document distribution changes)
• Support testing strategy; create and execute test scripts for configuration changes, user acceptance testing (UAT), and Workday releases
• Analyze data for accuracy, conduct audits, and lead data cleanup initiatives to ensure ongoing data integrity
• Build and maintain both regular and ad hoc Workday reports, escalating to Tier III as needed
• Backup for Operations Analyst I for day-to-day triage of Workday inbox and help cases; provide Tier II support and escalate items as needed
• Provide technical guidance to Workday Operations Analyst I and support SMEs with testing and UAT approvals
• Manage Enterprise Interface Builder (EIB) processes for mass data uploads, resolve import errors, and validate data accuracy
• Triage configuration requests within the HRIS support structure using Agile methodology, ensuring accurate routing and complete business requirements
• Maintain up-to-date documentation, including case notes, internal procedures, and test plans
• Backup to Workday Operations Analyst I with security change requests, report access issues, assign security as requested, or escalate to the Security Administrator
• Report to the HRIS Manager and contribute to HRIS & Strategy Department initiatives

Workday Operations Analyst II