Technical Assistance Center Engineer
Picus Security
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision
- Use your exceptional product knowledge to research and identify improvements for our pioneering platform
- Take ownership of issues and drive them to resolution
- Develop creative solutions to problems and prove them out in a lab environment
- Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements
- Participate in knowledge-sharing via documentation creation, training, and mentoring.
- Operational management and gate point for new releases
- Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
- Help guide the customer through the process of familiarizing themselves with the Picus software
- Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products
- Regularly contribute to technical documentation
Requirements
- Bachelor’s degree or equivalent in Computer Science
- Good understanding and knowledge of current security control technologies and risks, including firewalls, DLP, AV, endpoint security, web application firewalls, and email security solutions
- A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs
- Ability to optimise queries with best practices
- Basic knowledge of Linux System Administration
- Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks.
- Expert technical knowledge of and experience troubleshooting TCP/IP networks
- Familiarity with a wide variety of networking topics including protocol analysis, such as, Wireshark
- Excellent proficiency in written and spoken English
- Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite
Benefits
- Unlimited opportunity
- Global exposure
- Equal opportunity employer
- Reference and identity checks in line with local labor laws
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem-solvingLinux System AdministrationTCP/IP networkingquery optimizationLog ManagementSIEMEDRXDRprotocol analysis
Soft Skills
communication skillsinterpersonal skillsmentoringdocumentation creationcustomer guidanceownershipcreativityknowledge-sharingtrainingoperational management
Certifications
Bachelor’s degree in Computer Science