Picus Security

Account Manager

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
• Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
• Provide customer-driven feedback on product enhancements and feature requests
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Customer Success Account Manager

Account Executive

• Work as part of a passionate, purpose driven, high performance sales team who love what they do and thrive on achieving success within a great work environment
• Generate new business opportunities through both pre-qualified meetings, problem-solving and your own prospecting
• Work closely with partners to create joint plans, generate pipeline and drive opportunities to closure
• Drive business growth and expansion by developing and executing a business plan to attain predetermined goals and quotas
• Remain in regular contact with your prospects through active listening and effective discovery processes, develop a deep understanding of customer’s businesses, helping to diagnose their compensation pain-points and prescribe our available solutions
• Collaborate with internal teams, including, Pre-Sales, Product, Marketing, Support, Customer Success to deliver the sales plan and Picus vision
• Manage your opportunity pipeline and revenue forecast by leveraging our CRM system
• Work with with solution providers such as resellers, service providers and integrators
• Continuous curiosity! Stay current with industry changes and trends to build expertise in cybersecurity

Enterprise Account Executive

Solutions Engineer

• Assist to refine and scale the core sales engineering processes such as discovery, technical qualification, and proof-of-concept
• Work with the Technical Director and our Enterprise Customers to design, create and present business solutions to increase revenue growth
• Develop healthy and trusted relationships with strategic Partners
• Respond and support requests for proposals (RFPs)
• Represent Picus through business solutions and Thought Leadership at events, panels, and webinars
• Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations
• Provide input on product development or enhancements to existing solutions to product management function
• Willing to travel within Mexico for customers facing activities, as well as marketing, channel, and key partner initiatives

Senior Solutions Architect – Pre-Sales

Security Engineer

• Play a key role in enabling customers to strengthen their cyber resilience through effective deployment, integration, and operational use of Picus solutions.
• Manage the full post-sales deployment lifecycle, ensuring smooth installation, configuration, and integration of Picus products into diverse customer environments.
• Understanding customer architectures, preparing for any necessary deployment requirements, and integrating Picus with SIEM, EDR, XDR, NGFW, WAF, and other security technologies.
• Serve as a trusted technical advisor, guiding customers through setup, configuration, and best practices to maximise the value of the Picus platform.
• Contribute to continuous product improvement by working closely with R&D, Labs, Product Management, and QA teams, sharing insights from real-world deployments and supporting validation activities that mirror typical customer use cases.

Technical Support Engineer – Security TAC

Customer Success Manager

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
• Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards
• Represent Picus customer success stories and best practices at events, panels, and webinars
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
• Provide customer-driven feedback on product enhancements and feature requests
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Customer Success Architect

• Assist to refine and scale the core sales engineering processes such as discovery, technical qualification, and proof-of-concept
• Work with the Technical Director and our Enterprise Customers to design, create and present business solutions to increase revenue growth
• Develop healthy and trusted relationships with strategic Partners
• Respond and support requests for proposals (RFPs)
• Represent Picus through business solutions and Thought Leadership at events, panels, and webinars
• Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations
• Provide input on product development or enhancements to existing solutions to product management function
• Willing to travel within the US for customers facing activities, as well as marketing, channel, and key partner initiatives

Security Operations

• Manage and optimize security tools, including EDR/EPP, Cloud Security Services (GuardDuty, WAF, IAM, CloudTrail, Security Hub), VPN, DNS Security, Network Security, Email Security, and SIEM solutions
• Ensure cloud security best practices are implemented
• Automate security configurations and responses using scripting skills to enhance security operations
• Deploy and maintain macOS endpoint security policies, ensuring strong device hardening and zero-trust access controls
• Work closely with SOC teams to fine-tune SIEM/XDR rules and alerts, reducing false positives and improving detection accuracy
• Implement security orchestration and automation (SOAR) to streamline incident response processes
• Conduct regular security assessments, ensuring SaaS applications and cloud services are securely configured
• Support vulnerability management efforts, ensuring timely patching and risk remediation
• Assist in compliance and security audits, ensuring all security tools align with ISO 27001, AICPA SOC 2, CSA, GDPR, and other regulatory requirements
• Develop documentation and security playbooks to guide security operations and best practices

Customer Success Account Manager

Enterprise Account Executive

Senior Solutions Architect – Pre-Sales

Technical Support Engineer – Security TAC

Customer Success Architect

Senior Solutions Architect – Pre-Sales

SecOps Engineer