Picus Security

Customer Success Account Manager

Picus Security

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
  • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
  • Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
  • Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
  • Provide customer-driven feedback on product enhancements and feature requests
  • Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Requirements

  • BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
  • At least five (5) years of experience working within a Sales Engineering or Customer Success role
  • Demonstrated success building executive relationships and driving strategic account planning
  • Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
  • Experience managing complex customer lifecycles from onboarding through renewal and expansion
  • Demonstrated ability to be consultative, proactive, and outcome focused
Benefits
  • Unlimited opportunity
  • Global exposure
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success processesonboardingadoption planningplatform expansionhealth monitoringquarterly business reviewsrisk visibilitycloud architecturenetworkingIT transformation
Soft Skills
consultativeproactiveoutcome focusedrelationship buildingstrategic account planning
Certifications
BS degree