Picus Security

Technical Support Engineer – Security TAC

Picus Security

full-time

Posted on:

Location Type: Remote

Location: Turkey

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Tech Stack

Cyber SecurityFirewallsLinuxTCP/IP

About the role

  • Play a key role in enabling customers to strengthen their cyber resilience through effective deployment, integration, and operational use of Picus solutions.
  • Manage the full post-sales deployment lifecycle, ensuring smooth installation, configuration, and integration of Picus products into diverse customer environments.
  • Understanding customer architectures, preparing for any necessary deployment requirements, and integrating Picus with SIEM, EDR, XDR, NGFW, WAF, and other security technologies.
  • Serve as a trusted technical advisor, guiding customers through setup, configuration, and best practices to maximise the value of the Picus platform.
  • Contribute to continuous product improvement by working closely with R&D, Labs, Product Management, and QA teams, sharing insights from real-world deployments and supporting validation activities that mirror typical customer use cases.

Requirements

  • Bachelor's degree in Computer Science or a related field, or equivalent hands-on experience,
  • Solid background in cybersecurity, with strong knowledge of threat detection and prevention techniques,
  • Minimum of 3 years of experience working in a customer-facing technical role or advisory role,
  • Proven experience with Breach and Attack Simulation (BAS) platforms or related cybersecurity testing methodologies,
  • Experience integrating and troubleshooting SIEM, EDR, and XDR platforms,
  • Experience with log analysis, query optimisation, and custom use case development for detection or prevention,
  • Familiarity with NGFW (Next-Generation Firewalls), Web Application Firewalls (WAF), DLP (Data Loss Prevention), antivirus, endpoint security, and email security solutions,
  • Ability to analyse, diagnose, and resolve complex issues,
  • Proficiency in English,
  • Excellent communication and interpersonal skills; comfortable engaging with customers remotely and onsite,
  • Basic understanding of Windows or Linux systems, including administration and security risks,
  • Experience working in a customer-facing technical support or advisory role,
  • Good understanding of the TCP/IP protocol suite and ability to analyse packet captures,
  • Experience with scripting (e.g., bash) for automation or troubleshooting,
  • Knowledge of current security control technologies, including but not limited to firewalls, DLP, AV, endpoint protection, WAFs, and email security solutions,
Benefits
  • Unlimited opportunity! We are growing.
  • Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.
  • Equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cybersecuritythreat detectionBreach and Attack Simulation (BAS)SIEMEDRXDRlog analysisquery optimisationscriptingTCP/IP
Soft Skills
communicationinterpersonal skillscustomer engagementproblem-solvinganalytical skills