PickTrace

Support Engineer

• Learn functionality of tools and systems offered by PickTrace to optimize customer experience and maximize value.
• Work in a fast-paced environment that requires adherence to assigned schedules.
• Collaborate cross-functionally to continuously improve our product & customer experience inline with customer needs.
• Ask questions to detect pain points by observing our clients’ interactions with our product, and document learnings and feedback from clients.
• Share detailed findings cross-functionally to clearly convey the voice of the customer (VoC) and collaborate to provide fast solutions.
• Deliver a best-in-class customer experience by managing and addressing a stream of phone, email, and chat inquiries to patiently guide our clients through the process of achieving their goals with PickTrace software.
• Create training materials and documentation to conduct training about our PickTrace product suite to drive effective adoption and best practice utilization of our solutions.
• Build relationships with our clients to establish yourself as a trusted point of contact for questions, concerns, and feedback in regards to our solutions.
• Seek continuous improvement from manager and coworkers regarding customer service processes to find strategies that ensure high levels of customer satisfaction.

Technical Support Specialist

Full-stack Engineer

• Learn agriculture and become well-versed in the workflow and business needs of PickTrace customers in order to craft an elegant, high-performance user experience
• Help advocate for best practices for development processes and deployment, including the responsible adoption of AI-assisted development tools and workflows
• Use AI tools as a force multiplier — applying AI assistants to accelerate coding, research, debugging, and documentation across the stack
• Help build and maintain a collaborative culture that fosters collaboration, innovation, and continuous improvement
• Work full stack across the back end and front end
• Write efficient, scalable, and easily testable APIs
• Write reusable frontend components
• Mentor other engineers
• Contribute to maintainable code by performing code reviews and writing tests

Senior Software Engineer

• Learn agriculture and become well-versed in the workflow and business needs of PickTrace customers in order to craft an elegant, high-performance user experience
• Help advocate for best practices for development processes and deployment, including the responsible adoption of AI-assisted development tools and workflows
• Use AI tools as a force multiplier — applying AI assistants to accelerate coding, research, debugging, and documentation across the stack
• Help build and maintain a collaborative culture that fosters collaboration, innovation and continuous improvement
• Work full stack across the back end and front end
• Write efficient, scalable, and easily testable APIs
• Write reusable frontend components
• Mentor other engineers
• Contribute to maintainable code by performing code reviews and writing tests