PickTrace

Implementation Specialist

• Provide onsite support and assist to ensure clients are effectively adopting our software
• Collaborate directly with Field users in building greater comfort with our application
• Lead in-person training sessions to uplevel PickTrace users
• Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback
• Document and share learnings and feedback from clients and users across the business
• Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes
• Contribute to the vision and process for onboarding and support success.