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About the role
Key responsibilities & impact- Learn functionality of tools and systems offered by PickTrace to optimize customer experience and maximize value.
- Work in a fast-paced environment that requires adherence to assigned schedules.
- Collaborate cross-functionally to continuously improve our product & customer experience inline with customer needs.
- Ask questions to detect pain points by observing our clients’ interactions with our product, and document learnings and feedback from clients.
- Share detailed findings cross-functionally to clearly convey the voice of the customer (VoC) and collaborate to provide fast solutions.
- Deliver a best-in-class customer experience by managing and addressing a stream of phone, email, and chat inquiries to patiently guide our clients through the process of achieving their goals with PickTrace software.
- Create training materials and documentation to conduct training about our PickTrace product suite to drive effective adoption and best practice utilization of our solutions.
- Build relationships with our clients to establish yourself as a trusted point of contact for questions, concerns, and feedback in regards to our solutions.
- Seek continuous improvement from manager and coworkers regarding customer service processes to find strategies that ensure high levels of customer satisfaction.
Requirements
What you’ll need- Bilingual in English and Spanish
- 1+ years of related experience (other customer-facing experience, retail, etc.) and a High School diploma or equivalent
- Customer-centric and solution-focused mindset and genuine desire to drive successful outcomes for customers
- Strong verbal and written communication skills:
- Ability to calmly diagnose problems and articulate best solutions in high-stress situations.
- Able to adapt to different communication styles and training approaches for users with varying degrees of technical acumen
- Ability to create highly-detailed instructional materials with clear and concise descriptions
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to client questions
- Self-starter who is excellent at problem-solving
- Comfortable addressing issues with users (entry level to c-suite) in a dynamic and fast-paced environment
- Proactive problem solver with strong analytical skills
- Comfortable with change and encourages it to generate innovation and continuous improvement
- Agricultural experience and/or knowledge strongly preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PickTrace Website LinkedIn All Job Openings 51 - 200 employees Founded 2014 🌾 Agriculture 👥 HR Tech ☁️ SaaS Agriculture
- HR Tech
- SaaS <PickTrace> is the only all-in-one labor management suite for agriculture that helps employers hire, track, and pay seasonal and permanent farm workers while staying compliant. The platform provides onboarding tools (I-9, W-4, bulk imports), real-time time & productivity tracking for payroll compliance and labor cost analysis, and pay solutions including a branded PayCard. PickTrace is mobile-first, customer-focused software used by agricultural employers to streamline labor management, payroll integration, and regulatory compliance. Technical Support Specialist Job not on LinkedIn 🔥 4 minutes ago 🇲🇽 Mexico – Remote ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Learn functionality of tools and systems offered by PickTrace to optimize customer experience and maximize value.
- Work in a fast-paced environment that requires adherence to assigned schedules.
- Collaborate cross-functionally to continuously improve our product & customer experience inline with customer needs.
- Ask questions to detect pain points by observing our clients’ interactions with our product, and document learnings and feedback from clients.
- Share detailed findings cross-functionally to clearly convey the voice of the customer (VoC) and collaborate to provide fast solutions.
- Deliver a best-in-class customer experience by managing and addressing a stream of phone, email, and chat inquiries to patiently guide our clients through the process of achieving their goals with PickTrace software.
- Create training materials and documentation to conduct training about our PickTrace product suite to drive effective adoption and best practice utilization of our solutions.
- Build relationships with our clients to establish yourself as a trusted point of contact for questions, concerns, and feedback in regards to our solutions.
- Seek continuous improvement from manager and coworkers regarding customer service processes to find strategies that ensure high levels of customer satisfaction. 🎯 Requirements
- Bilingual in English and Spanish
- 1+ years of related experience (other customer-facing experience, retail, etc.) and a High School diploma or equivalent
- Customer-centric and solution-focused mindset and genuine desire to drive successful outcomes for customers
- Strong verbal and written communication skills:
- Ability to calmly diagnose problems and articulate best solutions in high-stress situations.
- Able to adapt to different communication styles and training approaches for users with varying degrees of technical acumen
- Ability to create highly-detailed instructional materials with clear and concise descriptions
- Strong curiosity and persistence while researching and troubleshooting problems to find answers to client questions
- Self-starter who is excellent at problem-solving
- Comfortable addressing issues with users (entry level to c-suite) in a dynamic and fast-paced environment
- Proactive problem solver with strong analytical skills
- Comfortable with change and encourages it to generate innovation and continuous improvement
- Agricultural experience and/or knowledge strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Agent – Smart Home Technology 🔥 4 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Technical Support Agent assisting residents with their smart home devices via inbound calls and emails. Requires strong communication skills and customer service experience. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required Technical Support Agent – Smart Home Technology 🔥 4 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Remote Technical Support Agent providing assistance for smart home technology. Responsible for troubleshooting devices and managing customer interactions in a fast-paced environment. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required Technical Support Agent – Smart Home Technology 🔥 4 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Technical Support Agent providing assistance for smart home devices to residents via calls and emails. Work fully remote from Mexico, resolving technical issues efficiently. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required Technical Support Agent – Smart Home Technology 🔥 4 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Technical Support Agent providing remote assistance for smart home technology issues in Mexico. Handling inbound support calls and emails while ensuring customer satisfaction. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required Technical Support Agent – Smart Home Technology 🔥 4 hours ago Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Remote Technical Support Agent providing technical support through calls and emails for smart home devices. Working in a fast-paced environment to resolve issues and support residents in Mexico. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨🎓 No degree required View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
customer serviceproblem-solvinginstructional materials creationtroubleshootingcommunication skills
Soft Skills
customer-centric mindsetsolution-focused mindsetstrong verbal communicationstrong written communicationadaptabilitycuriositypersistenceself-starteranalytical skillsproactive problem solver