Physicians Insurance A Mutual Company

Operations

• Manage the performance, development, and continuous mentorship of the Member Support team.
• Oversee internal systems and processes for Member onboarding and service engagement.
• Research and resolve technical issues within web-based programs and resources.
• Lead Operations Department management activities and contribute to the periodic review of goals.
• Communicate proactively with leadership across departments to lead projects.
• Provide direct support for complex member services and coordinate the lifecycle of onboarding.
• Collaborate with Risk Management and Claims to deliver specialized services and measure member outcomes.

Member Support Operations Manager

Infrastructure Engineer

• Responsible for designing, building, deploying, securing, and maintaining the organization’s digital network.
• Handle hardware (routers, switches, firewalls) and software to ensure reliable, efficient connectivity, performance, and security.
• Troubleshoot, upgrade, monitor, and collaborate with other IT teams to align with business goals.
• Design, deploy, and manage Microsoft Azure IaaS environments.
• Administer and optimize VMware vSphere infrastructure.
• Implement and monitor enterprise backup solutions.
• Lead backup verification, restoration, and disaster recovery testing.
• Install, patch, and update server-based applications and operating systems.
• Perform root cause analysis on complex infrastructure and backup failures.
• Manage infrastructure, network, and server projects from inception to completion.
• Develop and maintain comprehensive standards, procedures, and system configuration documentation.

Business Development Rep

• Cultivate and lead long-term, productive relationships with assigned broker partners
• Execute strategic growth plans to identify and pursue new business opportunities
• Facilitate regular pipeline reviews and planning sessions with brokers
• Identify, assess, and onboard new broker partners
• Deliver comprehensive training and education to the broker force
• Serve as a market intelligence hub by sharing competitive insights
• Collaborate closely with Underwriting, Risk, and Claims departments
• Partner with Marketing to refine messaging
• Manage and maintain accurate CRM records and activity tracking
• Drive solutions-focused support for broker partners

Member Support Operations Manager

Infrastructure Engineer

Associate Director, Business Development