Phreesia

Senior Client Success Manager

Phreesia

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$90,000 - CA$120,000 per year

Job Level

Senior

About the role

  • Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
  • Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client
  • Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
  • Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
  • Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
  • Proactively address client risks based on product usage trends and key performance indicators to minimize churn
  • Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues
  • Resolve escalations, raising to senior leadership when appropriate
  • Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team
  • Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Own and drive change management process and actively help to gain buy-in from peers on new initiatives

Requirements

  • Bachelor's degree required
  • 6+ years experience in client success and/or account management with strategic or enterprise customers
  • SaaS or Healthcare Technology experience preferred
  • Experience generating opportunities and/or upselling to book of business required
  • Strong drive to grow current customers via add on, up sell, and expand activities
  • Confident, high energy, self-motivated, detail oriented, and a true team player
  • Ability to prioritize multiple demands in a fast-paced and dynamic environment
  • Ability to work with customers to understand their needs and develop custom solutions
  • Superior leadership, influence, interpersonal communication, presentation, meeting facilitation, and telephone skills
  • Skilled at anticipating and solving problems
  • Ability to own and drive internal process improvement initiatives
Benefits
  • Remote First: 100% Remote work + home office expense reimbursements+ monthly reimbursement for cell phone, internet and wellness.
  • Top of market rewards: Competitive compensation
  • Take time when you need time: Flexible PTO + company holidays
  • Top class healthcare benefits: Variety of healthcare benefits for you and your family (and your pets!) starting day one
  • Care about your families: Generous top-up for parental leave benefits
  • Support personal development: Continuing education and professional certification reimbursement
  • Connecting in person: Various offsite events and activities for team to connect and meet in person, to support team building and engagement.
  • Giveback to community: Local in-person volunteer events, and give back programs to our communities.
  • Recognition and perks: We have a company wide recognition tool (Phireworks) to celebrate milestones, recognize achievements and strengthen your bond with your teams. You can accumulate points and redeem them for a wide catalogue of items!
  • Diversity and inclusive environment: At Phreesia, all employees are encouraged to bring their authentic self to work, feel supported and perform at their best.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementupsellingSaaSHealthcare Technologychange managementworkflow consultingcustom solutionsperformance indicatorsbusiness reviews
Soft Skills
client satisfactionteam playerdetail orientedproblem solvingleadershipinterpersonal communicationpresentation skillsmeeting facilitationself-motivatedprioritization
Certifications
Bachelor's degree