Phreesia

Senior Client Experience Manager

Phreesia

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $180,000 - $195,000 per year

Job Level

Senior

About the role

  • Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
  • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
  • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
  • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
  • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
  • Collaborate across Network Solutions teams and exercise leadership to mentor junior team member and drive strategic initiatives.

Requirements

  • Bachelor’s degree required and 6+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
  • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
  • Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement
  • Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business.
  • Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.
Benefits
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital salesaccount managementadvertising presentationscampaign insightsmedia buyingRFP preparationstrategic planningclient relationship managementdigital advertisinghealthcare publishing
Soft Skills
organizational skillstime managementrelationship buildingleadershipmentoringcommunicationindependencecreativityenthusiasmpresentation skills