Phreesia

Client Experience Manager

Phreesia

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $135,000 - $150,000 per year

About the role

  • Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives.
  • Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads.
  • Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily.
  • Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals.
  • Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals.
  • Collaborate across Network Solutions teams and mentor junior team member to drive strategic initiatives.

Requirements

  • Bachelor’s degree and 4+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising.
  • Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued.
  • Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement.
  • Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business.
  • Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area.
Benefits
  • 100% Remote work + home office expense reimbursements
  • Competitive compensation
  • Flexible PTO + 8 company holidays
  • Monthly reimbursement for cell phone + internet + wellness
  • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
  • Variety of insurance coverage for people (and pets!)
  • Continuing education and professional certification reimbursement
  • Opportunity to join an Employee Resource Group.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital salesmedia buyingadvertisingaccount managementpresentation creationcampaign measurementRFP preparationstrategic planningclient relationship managementdigital advertising
Soft Skills
organizational skillstime managementrelationship buildingcommunicationmentoringindependencecreativityenthusiasmcollaborationpresentation skills