Technical Account Manager
Phosphorus Cybersecurity Inc.
full-time
Posted on:
Location Type: Remote
Location: United Arab Emirates
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Tech Stack
About the role
- Serve as the trusted technical advisor and primary post-sales point of contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions.
- Initiate and foster in person customer meetings to assist with customer requirements. Grow deep relationships treating every customer as a partner with common goals for success.
- Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations.
- Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs in xIoT environments.
- Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies.
- Troubleshoot and resolve complex technical issues, working with engineering, support, and product teams to ensure rapid resolution and continuous improvement.
- Conduct technical workshops, demos, and training sessions (live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases.
- Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements.
- Maintain detailed records of customer interactions, success plans, and technical documentation in CRM and knowledge systems.
- Stay current on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support.
- Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery / management.
Requirements
- Bilingual in English and Arabic, with excellent verbal and written communication skills.
- Bachelor’s degree in computer science, Cybersecurity, Information Technology, Engineering, or related field (or equivalent experience).
- 4+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar in cybersecurity, SaaS, cloud, or enterprise IT.
- Strong technical knowledge of cybersecurity principles, with hands-on experience in vulnerability management, credential management, firmware patching, certificate lifecycle, network/device configurations, or IoT/OT security.
- Familiarity with xIoT/CPS environments (IoT, OT, IIoT, IoMT), common protocols, device management challenges, and risks (e.g., default credentials, end-of-life devices, prohibited hardware).
- Proven track record of managing enterprise accounts, driving adoption, achieving high CSAT/NPS, and contributing to renewals/expansions.
- Strong programing skills in one or more programming languages. Experience with Python scripting.
- Excellent communication and presentation skills; ability to translate complex technical concepts for executive and technical audiences.
- Proficiency with tools like CRM (e.g., Salesforce), ticketing systems, knowledge bases, and collaboration platforms.
- Self-motivated, proactive, and organized with strong problem-solving and relationship-building abilities.
Benefits
- Willingness to travel occasionally for on-site customer meetings, conferences, or team events (estimated 20-30%).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cybersecurity principlesvulnerability managementcredential managementfirmware patchingcertificate lifecyclenetwork configurationsdevice configurationsIoT securityPython scriptingxIoT management
Soft Skills
verbal communicationwritten communicationrelationship buildingproblem solvingorganizational skillsproactiveself-motivatedpresentation skillscustomer advocacystrategic planning