Phosphorus Cybersecurity Inc.

Technical Account Manager

• Serve as the trusted technical advisor and primary post-sales point of contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions.
• Initiate and foster in person customer meetings to assist with customer requirements. Grow deep relationships treating every customer as a partner with common goals for success.
• Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations.
• Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs in xIoT environments.
• Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies.
• Troubleshoot and resolve complex technical issues, working with engineering, support, and product teams to ensure rapid resolution and continuous improvement.
• Conduct technical workshops, demos, and training sessions (live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases.
• Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements.
• Maintain detailed records of customer interactions, success plans, and technical documentation in CRM and knowledge systems.
• Stay current on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support.
• Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery / management.