Phorest Software

Account Executive – Upsell

Phorest Software

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Florida • United States

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About the role

  • Identify opportunities for feature expansion, upsells, and increased client value across your portfolio.
  • Track client activity and success metrics to ensure customers are getting maximum value from Phorest Pay or subscription features.
  • Own and deliver against quarterly and annual upsell and expansion targets.
  • Encourage and support adoption of paid features such as Phorest Pay, Ads Manager, and other growth tools.
  • Deliver clear, confident onboarding sessions and training that empower clients to use new features effectively.
  • Drive measurable improvements in product adoption and usage across your client base.
  • Build strong, trusted relationships with salon owners and managers through regular engagement and expert guidance.
  • Act as a client advocate by gathering feedback and usage insights to inform internal teams.
  • Provide structured reporting on client trends, feature usage, and opportunities to improve the overall product experience.

Requirements

  • 2+ years’ experience in Sales or Account Management within a SaaS or technology environment.
  • Proven track record of meeting or exceeding revenue, upsell, or expansion targets.
  • Comfortable owning a commercial pipeline, forecasting opportunities, and closing deals within an existing customer base.
  • Confident leading value-led sales conversations, negotiating, and influencing decision-makers.
  • Strong relationship builder who can grow accounts and identify expansion opportunities through consultative selling.
  • Experienced using CRM systems to manage accounts, track activity, and report on performance.
  • Highly organised and proactive, able to manage multiple accounts while consistently driving revenue outcomes.
  • Motivated by targets, growth, and commercial impact.
Benefits
  • Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.
  • As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
  • We help you travel by providing a bike to work scheme as well as tax saver transport tickets.
  • We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.
  • We care for your family and provide Enhanced Maternity and Paternity Benefits.
  • We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.
  • Moving house? Phorest employees get 3 moving days.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesAccount ManagementConsultative SellingRevenue ForecastingUpsellingExpansion TargetsClient OnboardingPerformance ReportingClient AdvocacyProduct Adoption
Soft Skills
Relationship BuildingNegotiationInfluencingOrganizational SkillsProactivityCommunicationClient EngagementConfidenceMotivationConsultative Approach