Technical Writer
PhoenixTeam
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $50,000 - $70,000 per year
About the role
- Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
- Develop user guides, API documentation, knowledge base articles, and training materials
- Translate complex technical and regulatory concepts into clear, concise content
- Collaborate with engineers and product managers to document features and system changes
- Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
- Maintain documentation standards, templates, and style guides
- Support onboarding and training through structured learning materials
- Manage documentation lifecycle, versioning, and updates
- Participate in product releases to ensure documentation readiness
- Gather feedback to continuously improve documentation quality and usability
Requirements
- Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries
- 7 years of experience in technical writing, preferably in fintech or regulated industries.
- Ability to obtain VA Public Trust Clearance.
- Strong ability to understand and explain complex technical systems.
- Experience writing API documentation and developer-facing content.
- Proficient in Microsoft Word and Adobe writing and editing capabilities.
- Proficient in Confluence and SharePoint documentation and knowledge base systems.
- Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.
- Excellent writing, editing, and communication skills.
- Ability to manage multiple projects and deadlines.
- Strong attention to detail and accuracy.
- Ability to simplify complex information for diverse audiences.
- Strong collaboration with technical and non-technical stakeholders.
- Structured thinking and content organization.
- Attention to detail and consistency.
- Adaptability in fast-paced, regulated environments.
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Benefits
- Must be eligible to obtain a Public Trust clearance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingAPI documentationcontent organizationversion controldocumentation standardsuser guidesknowledge base articlestraining materialsregulatory compliancesimplifying complex information
Soft Skills
excellent writing skillsstrong communication skillsattention to detailcollaborationadaptabilitystructured thinkingproject managementability to manage deadlinesstrong editing skillsability to explain complex systems
Certifications
Bachelor’s degree in EnglishBachelor’s degree in CommunicationsBachelor’s degree in Technical WritingVA Public Trust Clearance