PhoenixTeam

Change Manager

PhoenixTeam

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Lead change management activities for mortgage servicing technology, process, and operational initiatives
  • Assess organizational readiness and change impacts across servicing functions (e.g., payments, escrow, loss mitigation, default, customer service)
  • Develop and execute comprehensive change management plans, including stakeholder engagement, communications, training, and adoption strategies
  • Partner with project managers to align change activities with project plans, milestones, and delivery timelines
  • Actively manage stakeholder relationships at multiple levels, including business, operations, and technology teams
  • Develop and deliver clear, targeted communications to support awareness, understanding, and adoption of change
  • Identify risks and resistance points and implement mitigation strategies
  • Support training strategy development and ensure training aligns with new processes and systems
  • Track adoption, readiness, and effectiveness metrics and adjust strategies as needed
  • Serve as a trusted advisor to clients and delivery teams throughout the change lifecycle
  • Contribute to continuous improvement of change management and project delivery practices

Requirements

  • Bachelor’s degree and 5+ years of relevant experience in Change Management, with a focus on mortgage servicing
  • Strong knowledge of mortgage servicing operations, systems, and regulatory considerations
  • Demonstrated experience supporting technology and process transformations within servicing organizations
  • Hands-on project management experience, including planning, execution, and coordination across teams
  • Excellent written and verbal communication skills
  • Strong analytical, problem-solving, and organizational skills
  • Ability to manage multiple priorities and adapt quickly to changing circumstances
  • Demonstrated leadership in ambiguous or evolving environments
  • Ability to influence without direct authority and drive alignment across stakeholders
Benefits
  • Competitive salary
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
change managementproject managementstakeholder engagementtraining strategy developmentrisk managementadoption strategiesprocess transformationtechnology transformationmetrics trackingcommunication strategies
Soft Skills
analytical skillsproblem-solving skillsorganizational skillswritten communicationverbal communicationleadershipinfluenceadaptabilityrelationship managementprioritization
Certifications
Bachelor’s degree