Phoenix Rescue Mission

Director

• Lead and manage the Donor Engagement team, including hiring, performance management, coaching, and professional development.
• Develop and implement innovative, big-picture strategies to achieve organizational goals.
• Collaborate across Development teams to provide timely communication on revenue, gifts, impact calendar, and campaign results.
• Execute strategic and timely planning and implementation of annual giving efforts, including digital and print direct response campaigns.
• Manage vendor relationships with direct response and digital fundraising agencies.
• Collaborate to develop strategies to grow monthly giving, pre-mid, and donor upgrade programs.
• Develop and implement strategies for donor acquisition, cultivation, and lapsed donor reactivation.
• Develop and track goals to improve retention, donor value, and revenue.
• Ensure timely and accurate donor gift processing, acknowledgments, and customer service.
• Oversee CRM operations, revenue reports, KPI’s, data integrity, automation, segmentation, and platform optimization.
• Implement donor-friendly experiences and receipting practices for GIK, church, and corporate donors.
• Analyze campaign performance, donor trends, and CRM metrics to improve fundraising outcomes.
• Engage in discipleship and evangelical activities with donors as appropriate and share what Jesus is doing at PRM.
• Maintain a Christ-centered team culture and lead opportunities for worship and spirituality on the team.
• Demonstrate compliance with legal, regulatory, and company policies and Code of Ethical Conduct.
• Perform other duties within scope as assigned.

Director of Donor Engagement