Phoenix Rescue Mission

Customer Success Manager

• Oversee the integrity, structure, and optimization of donor data within Virtuous to ensure accurate and reliable reporting.
• Partner with the Director of Development Operations to establish, document, and enforce data standards, governance policies, and workflows.
• Support the Director of Development Operations and Philanthropy teams in developing data-informed strategies to improve donor retention, acquisition, and lifetime value.
• Develop and maintain reports, queries, dashboards, and segmentation logic to support fundraising campaigns and donor services.
• Design and implement automation workflows within Virtuous to improve operational efficiency and enhance donor journeys.
• Analyze donor data to generate actionable insights related to donor retention, acquisition, forecasting, and overall fundraising performance.
• Build and maintain Power BI dashboards that provide leadership and fundraising teams with visibility into key performance indicators, fundraising performance, and donor trends.
• Write and optimize SQL queries and support data structures, reporting environments, and ETL processes to ensure accurate and reliable data movement.
• Manage third-party data integrations and imports, ensuring data quality, consistency, and alignment with organizational data standards.
• Serve as a training and support resource for staff using Virtuous to improve adoption, data accuracy, and effective system use.

CRM Manager

Manager

• Help to oversee the daily operations of assigned homeless day relief center
• Connect with and motivate people living on the streets to strive toward self-sufficiency
• Make sure that all client-level and other program data are properly recorded
• Assist homeless people in navigating the social service system to identify resources that will help end their homelessness
• Set goals and develop an individualized case plan with each outreach prospect
• Establish and maintain relationships with community stakeholders and attend community outreach events
• Ensure that client information is entered timely and accurately in the PRM database
• Lead or participate in devotions, prayers, or other organization activities that promote a credible Christian witness and lifestyle.

CRM Manager

Street Outreach Case Manager