Phoenix Rescue Mission

Director of Donor Engagement

Phoenix Rescue Mission

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $100,000 - $120,000 per year

Job Level

Lead

Tech Stack

GoJavaScript

About the role

  • Lead and manage the Donor Engagement team, including hiring, performance management, coaching, and professional development.
  • Develop and implement innovative, big-picture strategies to achieve organizational goals.
  • Collaborate across Development teams to provide timely communication on revenue, gifts, impact calendar, and campaign results.
  • Execute strategic and timely planning and implementation of annual giving efforts, including digital and print direct response campaigns.
  • Manage vendor relationships with direct response and digital fundraising agencies.
  • Collaborate to develop strategies to grow monthly giving, pre-mid, and donor upgrade programs.
  • Develop and implement strategies for donor acquisition, cultivation, and lapsed donor reactivation.
  • Develop and track goals to improve retention, donor value, and revenue.
  • Ensure timely and accurate donor gift processing, acknowledgments, and customer service.
  • Oversee CRM operations, revenue reports, KPI’s, data integrity, automation, segmentation, and platform optimization.
  • Implement donor-friendly experiences and receipting practices for GIK, church, and corporate donors.
  • Analyze campaign performance, donor trends, and CRM metrics to improve fundraising outcomes.
  • Engage in discipleship and evangelical activities with donors as appropriate and share what Jesus is doing at PRM.
  • Maintain a Christ-centered team culture and lead opportunities for worship and spirituality on the team.
  • Demonstrate compliance with legal, regulatory, and company policies and Code of Ethical Conduct.
  • Perform other duties within scope as assigned.

Requirements

  • Bachelor’s degree in communications, marketing, nonprofit management, business administration, or related field, or equivalent combination of education and experience.
  • At least 7 years of experience in nonprofit fundraising or marketing, or equivalent combination of education and experience.
  • At least 5 years of supervisory experience.
  • Experience managing direct response campaigns and outside fundraising vendors/agencies.
  • Proficiency with donor CRMs (preferably Virtuous), segmentation, and donor journey strategies.
  • Strong analytical skills with experience in fundraising reporting and metrics.
  • Demonstrated leadership and team-building ability with a servant-leadership mindset.
  • Strategic thinker with a deep understanding of donor engagement and direct response fundraising best practices.
  • Strong project management and organizational skills.
  • Excellent written and verbal communication skills.
  • High level of integrity, discretion, and accountability, especially with donor data and financial information.
  • Skilled in building relationships across departments and external partners.
  • Comfortable in a fast-paced environment and willing to adapt and lead through change.
  • A solid and credible Christian witness and lifestyle and adherence to Mission’s Statement of Faith and employee policies.
  • Must meet and maintain requirements of being an approved driver and driving a personal vehicle on Mission business.