Operational Risk and Resilience Manager
Phoenix Group
full-time
Posted on:
Location Type: Hybrid
Location: Edinburgh • United Kingdom
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Salary
💰 £55,000 - £70,000 per year
About the role
- Lead and enhance operational resilience, business continuity and internal controls.
- Review and challenge resilience artefacts (IBS mapping, BIAs, BCPs).
- Own resilience and controls testing—plan, deliver and track outcomes.
- Manage Bronze‑level incidents to ensure effective response and recovery.
- Identify and manage resilience and operational risks, escalating when needed.
- Use data and metrics to spot vulnerabilities and drive improvements.
- Influence stakeholders across Finance and Group on resilience best practice
Requirements
- Experience in operational resilience within financial services and understanding of regulatory expectations (e.g. PRA SS 1/21, FCA).
- Background in business continuity, incident management, information security, data management or operational risk.
- Strong grasp of risk and control frameworks across tech, cyber, third-party and data domains.
- Excellent communicator who can simplify complex risk topics.
- Confident influencer, comfortable challenging at all levels.
- Analytical thinker with experience using data to generate insight.
- Awareness of AI and emerging technologies.
Benefits
- private medical cover
- 38 days annual leave
- excellent pension
- 12x salary life assurance
- career breaks
- income protection
- 3x volunteering days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational resiliencebusiness continuityincident managementinformation securitydata managementoperational riskrisk and control frameworksdata analysismetrics trackingresilience testing
Soft Skills
excellent communicatorconfident influenceranalytical thinkerstakeholder managementproblem-solvingcomplex topic simplificationchallenge managementcollaborationadaptabilitycritical thinking