Phoenix Ecommerce Technologies

AI Engineer

• Architect and ship an agentic page builder
• Design autonomous deployment and optimization pipelines
• Build AI infrastructure powering merchant-facing workflows
• Write code, design systems, and drive architecture decisions
• Own outcomes and partner closely with the Engineering Lead and Product Lead
• Focus on building a storefront system collaboratively with AI agents

Staff Engineer, AI-Native Commerce

Platform Engineer

• Design and own the data foundation behind Phoenix’s agentic commerce platform.
• Turn raw commerce events into structured, decision-grade intelligence that powers autonomous payment routing, approval probability scoring, checkout optimization agents, and merchant copilots.
• Architect the event models, pipelines, and data contracts that allow AI agents to observe, reason, act, and improve in real time.
• Design for low latency, high correctness, replayability, and observability.
• Define how intelligence is embedded into core commerce behavior and how Phoenix’s systems learn from every transaction to continuously improve merchant performance.

Staff Data Platform Engineer

Client Services Representative

• Lead, mentor, and develop the Client Services organization.
• Establish service standards, response expectations, escalation frameworks, and customer success processes.
• Create a high-accountability, merchant-first culture focused on responsiveness, retention, and merchant growth.
• Monitor team performance, utilization, SLAs, satisfaction metrics, and operational efficiency.
• Build scalable workflows for onboarding, support, account management, and proactive client engagement.
• Own scalable onboarding and implementation frameworks for new merchants.
• Establish launch readiness standards, activation KPIs, and time-to-value goals.
• Coordinate across Integrations, Checkout, CRM, and Payments to ensure successful merchant launches.
• Identify friction points in onboarding and build processes that improve speed, consistency, and merchant experience.
• Lead resolution of critical merchant escalations and platform incidents.
• Own severity management, root-cause analysis, escalation governance, and cross-functional communication during outages or service disruptions.
• Oversee resolution of complex client issues related to Shopify integrations, checkout functionality, subscription billing, payment processing, funnel logic, tracking discrepancies, and third-party application conflicts.
• Improve documentation standards, escalation processes, and communication between technical and client-facing teams.
• Ensure the Client Services organization develops a strong operational understanding of ecommerce systems and platform architecture.
• Own operational visibility across client health and support operations.
• Develop customer health scoring and reporting frameworks.
• Track and analyze MRR, churn, retention, NRR, NPS/CSAT, response times, resolution times, and merchant engagement.
• Build dashboards that provide visibility into client health, operational bottlenecks, and revenue opportunities.
• Identify opportunities for automation, AI-assisted support, self-service tooling, and process improvement.
• Partner closely with Product, Engineering, CRM, Payments, Checkout, and Growth teams.
• Serve as the primary operational liaison between merchants and internal teams.
• Translate merchant feedback, operational pain points, and revenue-impacting issues into actionable product priorities.
• Partner with Product and Engineering on release planning, beta programs, feature adoption, rollout communication, and change management.
• Help shape customer education, onboarding materials, support documentation, and best-practice resources.

Senior Director – Client Services

Underwriter

• Evaluate and underwrite merchant and ISV applications before submission to acquiring banks and processing partners
• Evaluate financial, operational, regulatory, fraud, and reputational risk across high-risk ecommerce merchants while working closely with merchants, processors, acquiring partners, and internal teams
• Conduct careful analysis and make independent risk decisions
• Review business models and transaction flows, financial and bank statements, and processing history
• Develop and recommend strategies that appropriately balance merchant growth with risk
• Build trusted relationships with merchants, processors, acquiring banks, sponsor banks, ISVs, and compliance partners
• Collaborate closely with various internal teams to resolve underwriting challenges and improve processes

Payments Analyst – High-Risk Underwriting

Chief Technology Officer

• Own all of technology and engineering at Phoenix
• Define and execute the long-term technical roadmap for an AI-native commerce platform
• Build and lead a high-performing engineering organization
• Own the company's AI strategy and roadmap
• Drive AI adoption through the product
• Own hiring, performance management, and culture within engineering
• Serve on the executive leadership team

Revenue Operations

• Build the Revenue Engine
• Define GTM Strategy
• Lead Commercial Execution
• Expand Into New Markets
• Build Strategic Partnerships
• Drive Cross-Functional Growth

Staff Engineer, AI-Native Commerce

Staff Data Platform Engineer

Senior Director – Client Services

Payments Analyst – High-Risk Underwriting

Chief Technology Officer

Chief Revenue Officer