Phoenix Contact

Analyst

• Perform set-ups/configuration of ERP software, specifically SAP.
• Provide thought and knowledge leadership in business areas of Finance and Accounting.
• Provide application support, as well as coordinating work with internal and external resources.
• Perform project management as required for business process improvement projects.
• Communicate project status regularly with project teams and end users.
• Actively participate in the development and implementation of enhancements in the areas of Finance and Accounting.
• Perform application version updates, including working with vendors, completing test plans, and implementation.
• Develop and execute system testing; create use cases, develop and execute test plans, and facilitate the user acceptance testing effort.
• Provide business systems technical support by: Developing user and technical support documentation and provide user training.
• Providing post-implementation process and technical support.
• Provide advance support for various applications and business processes.
• Working with vendor, headquarters, and internal key users in the organization for support and problem resolution, as required.
• Working with Infrastructure and Operational Solutions (IT-IOS) to design, implement and maintain solutions in support of our applications.
• Coordinate efforts to ensure optimum system resources and capacity are available for efficient application operation and high availability.
• Coordinate activities and tasks with vendors and internal project teams.
• Translate business needs into requirement documents and functional specifications.
• Lead resources and system application management in support, customer service, and task prioritization.
• Provide clear written and verbal communication.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.
• Identifies the information needed to clarify a situation, seeking that information from appropriate sources, and using skillful questioning to draw out the information when others are reluctant to disclose it.
• Use analytic skills to perform problem solving and provide solutions.
• Delegates responsibilities and works with/coaches others to develop their capabilities.
• Demonstrates knowledge and skill in technical areas.
• Demonstrates initiative by understanding what actions need to be taken and completes these tasks while seeking the perspective of others as required.
• Demonstrates an honest and forthright presence by taking responsibility for own mistakes and not blaming others, and by doing what he/she commits to doing.
• Works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance, or support.
• Readily handles change through taking advantage of lifelong learning opportunities and being open minded and curious in the face of new challenges.
• Other duties as assigned.

SAP FICO Analyst