Provide immediate technical assistance to end users.
Troubleshoot software and set up workstations.
Manage access control and maintain conference room equipment.
Act as the primary contact for onsite staff regarding technical issues.
Diagnose and resolve problems related to Windows, Microsoft 365, VPN access, SharePoint, and enterprise applications.
Document incidents and resolutions in the ticketing system.
Manage the end-to-end lifecycle of support requests using the ticketing system (e.g. ServiceNow).
Perform physical setup, configuration, and deployment of laptops, desktops, and mobile devices.
Troubleshoot hardware peripherals like printers, scanners, and docking stations.
Assist the central Infrastructure team with basic onsite tasks.

Requirements

Technical support or help desk experience is considered an advantage.
Knowledge of Windows 11.
Experience with Active Directory (password resets, group memberships) and Microsoft 365.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Exceptional communication skills.
A 'service-first' mentality, able to explain technical concepts to non-technical users clearly.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporthelp desk experienceWindows 11Active DirectoryMicrosoft 365networking conceptsTCP/IPDNSDHCPtroubleshooting

Soft Skills

exceptional communication skillsservice-first mentalityability to explain technical concepts